At a Glance
- Tasks: Manage client communications and ensure smooth operations in private aviation.
- Company: Join Voluxis, a leading private jet charter and management company.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Be part of a passionate team and elevate the private aviation experience.
- Qualifications: Experience in private aviation and a strong customer service focus.
The predicted salary is between 55000 - 60000 £ per year.
VOLUXIS are a well-established private jet charter and management company, holding multiple worldwide Air Operators Certificates, managing a diverse fleet of aircraft based across the world.
We are seeking a Client Services Manager to join the team based at Farnborough Airport. This is an integral part of the continuing success of the company, ensuring the smooth running of the Client Services / Aircraft Management department.
We are looking for a professional to join our team who is commercially astute and motivated by providing service beyond expectation, whilst ensuring safety is the central focus of everything we do. This is a great opportunity to join a team who are passionate not only about private aviation, but also the continued growth of the company.
Job Description
- Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams.
- Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner.
- Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations.
- Advising clients about the planning and feasibility of flight schedules.
- Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters.
- Meeting and greeting passengers on departure and arrival.
- Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service.
- Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters.
- Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact.
- Provide excellent customer service to both internal and external Voluxis customers.
- Building relationships with Voluxis clients and suppliers alike.
Qualifications
- Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations.
- Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
- Customer Service focused (both internal and external).
Client Services Manager in Farnborough employer: VOLUXIS
VOLUXIS is an exceptional employer that values expertise and innovation in the aviation sector, offering a dynamic work environment for Airworthiness Engineers. Located in a vibrant area, we provide competitive benefits, a collaborative culture, and ample opportunities for professional growth, ensuring our team members thrive while contributing to the safety and excellence of private jet operations.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Farnborough
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like VOLUXIS.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by VOLUXIS. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Client Services Manager in Farnborough
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at VOLUXIS, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at VOLUXIS and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into VOLUXIS. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at VOLUXIS
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at VOLUXIS.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to VOLUXIS.
