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- Tasks: Lead inflight cabin operations and ensure premium customer experiences.
- Company: Join Voluxis, a top-tier VIP/Corporate Jet operator with a passion for aviation.
- Benefits: Enjoy competitive salary, private healthcare, and career development opportunities.
- Why this job: Be part of a dynamic team focused on safety, service excellence, and continuous improvement.
- Qualifications: 10+ years in inflight services with 5+ years in leadership; strong communication skills required.
- Other info: Flexible hours and travel may be necessary; join us in shaping the future of inflight service.
The predicted salary is between 54000 - 84000 £ per year.
The Director of Cabin Services is responsible for overseeing and leading all aspects of inflight cabin operations, including flight attendant performance, customer service delivery, safety compliance, onboard service programs, and crew management. This is a Board Level leadership role ensuring Voluxis presents and maintains a premium customer experience while maintaining strict adherence to safety and regulatory standards.
VOLUXIS is a well-established VIP/Corporate Jet AOC Operator who currently manages a mixed fleet of business jets offering a tailored service to our customers who may be travelling for business or leisure. We are looking for someone to join our team who is commercially astute, however puts safety as a central focus of everything we do and knows how to work effectively as part of a team. This is a great opportunity to join a team who are passionate not only about aviation but the continued growth of our business.
The role includes:
- Strategic Leadership: Develop and execute strategies to enhance the inflight service experience, aligning with the Voluxis brand and customer service goals.
- Cabin Crew Management: Lead, mentor, and support the team of UK and non-UK based flight attendants, including employed and freelance contractors, oversight of recruitment process and selection, training, performance management, and employee engagement initiatives.
- Customer Experience: Collaborate with marketing and service design teams to refine and standardise inflight service offerings, ensuring consistency and excellence in customer experience, lead continuous improvement initiatives.
- Cross-functional Collaboration: Work closely with Aircraft Managers, Operations and the Charter Team to ensure seamless end-to-end service delivery.
- Supplier Management: Work closely with third-party suppliers for customer needs, continuous improvement and innovations whilst ensuring specific budgetary requirements are observed.
We’re looking for:
- 10+ years of experience in inflight services in Corporate Aviation, including 5+ years in a leadership role.
- Proven track record of high-end customer delivery focused teams.
- Strong and effective communication skills and standards focus.
- Ability to travel as required by the business and work flexible hours.
Why VOLUXIS?
As a thank you for your hard work and for joining part of the Voluxis family we will provide you with the following:
- Competitive salary.
- Holiday entitlement which increases with length of service.
- Promotion and career development opportunities.
- Private healthcare & pension.
- Cycle to work scheme.
- Access to our benefits hub offering a range of discounts and more.
Director of Cabin Services employer: VOLUXIS
Contact Detail:
VOLUXIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Cabin Services
✨Tip Number 1
Network with professionals in the corporate aviation industry. Attend industry events, join relevant online forums, and connect with current or former employees of Voluxis on LinkedIn to gain insights into their company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in inflight services and customer experience. Being knowledgeable about innovations in the industry will help you stand out during discussions and demonstrate your commitment to enhancing service delivery.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Use specific examples that highlight your ability to mentor and develop talent while maintaining a focus on safety and customer satisfaction.
✨Tip Number 4
Research Voluxis thoroughly, including their values, mission, and recent developments. Tailoring your conversation to align with their goals will show your genuine interest in the role and how you can contribute to their success.
We think you need these skills to ace Director of Cabin Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in inflight services and leadership roles. Emphasise your achievements in customer service delivery and team management, as these are crucial for the Director of Cabin Services position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aviation and your understanding of the importance of safety and customer experience. Mention specific examples from your past roles that demonstrate your strategic leadership and ability to enhance inflight services.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work collaboratively, and experience with supplier management. These skills are essential for the role and should be evident in your application materials.
Showcase Your Vision: Discuss your vision for inflight service excellence in your application. Explain how you would align strategies with Voluxis's brand and customer service goals, demonstrating your understanding of the company's mission and values.
How to prepare for a job interview at VOLUXIS
✨Showcase Your Leadership Experience
As a Director of Cabin Services, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led teams in the past, focusing on your ability to mentor and support staff while achieving high standards in customer service.
✨Emphasise Safety Compliance
Safety is paramount in this role. Be ready to discuss your experience with safety compliance and how you ensure that all operations adhere to regulatory standards. Highlight any initiatives you've implemented to enhance safety within inflight services.
✨Understand Customer Experience
Voluxis values a premium customer experience. Research their brand and be prepared to discuss how you would enhance the inflight service experience. Share ideas on how to collaborate with marketing and service design teams to achieve consistency and excellence.
✨Demonstrate Cross-Functional Collaboration Skills
This role requires working closely with various teams. Prepare to discuss your experience in cross-functional collaboration, particularly how you've worked with operations and suppliers to ensure seamless service delivery. Provide examples of successful partnerships you've fostered.
