At a Glance
- Tasks: Support IT services, resolve issues, and manage support tickets in a dynamic environment.
- Company: Join Volution Group, a leader in sustainable ventilation solutions.
- Benefits: Enjoy competitive salary, 25 days annual leave, and ongoing training opportunities.
- Other info: Flexible working hours and opportunities for travel to various sites.
- Why this job: Kickstart your IT career with hands-on experience and impactful projects.
- Qualifications: 2 years of IT support experience and proficiency in Microsoft Office.
The predicted salary is between 28000 - 42000 £ per year.
Overview
IT Helpdesk Technician based in Crawley, with travel to other sites as required. Reports to the IS Helpdesk Manager. Working hours: Monday – Thursday 8.45am – 4.55pm, Friday 8.45am – 4.25pm (40 minute lunch break).
Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably. Volution Group plc is listed on the London Stock Exchange and is a constituent of the FTSE250 index.
A fantastic development opportunity to work within a busy, and experienced, Information Services department. You’ll be responsible for supporting the company’s IT services including installs, maintaining and resolving issues with computer systems, hardware and software. You will be the initial point of contact for all users of the IT service and ensure that their computer/software related issues are logged on the helpdesk system and corrective procedures are taken or applied. You’ll monitor the progress of outstanding issues, keeping users informed as to the status of their issues, and escalate any un-resolved issues as necessary to the IS Helpdesk Supervisor. To be successful in this role you will be enthusiastic and a great communicator with the willingness to learn IT systems and processes. You’ll be able to confidently manage a large volume of IT support tickets and incoming calls from users, and be able to plan and prioritise your day ensuring you are meeting departmental targets.
Responsibilities
- Work as part of a team to manage logging of daily IT Support tickets onto the ticketing system (approx. 20-30) and answering incoming phone calls (up to 20).
- Maintain the central record of issues that users experience with any computer hardware, software or associated equipment or service.
- Act as a point of contact, on operational matters, between the Company and suppliers of computer hardware, mobiles devices, software and services to ensure that problems are resolved.
- Configure and maintain user accounts.
- Help maintain the user access and security of IT systems and application software.
- Configure and install computer hardware and software to set Company standards.
- Monitor the day-to-day IT tasks to ensure that all regular operational functions such as backups and log file purges are performed to agreed schedules.
- Maintain accurate inventory records of computer consumables, software, hardware and associated equipment.
- Purchase and install IT hardware, printers and consumables, ensuring suitable stock levels are maintained.
- Be available beyond normal working hours in the event of machine or system failure to ensure that day-to-day operational schedules are maintained.
- Provide support for multiple sites and remote users within the UK. Able to travel to and work at remote locations as required.
Qualifications
To be successful in this role you will have:
- 2-year minimum experience of working within an IT systems support environment
- Competent in the setup and basic problem solving of networked PCs, printers and associated hardware.
- Proficient in the use of various business application software packages, e.g., Microsoft Office 365, Word, Excel, Outlook etc.
- Proven experience of Windows 10/11
- Able to communicate effectively with people at all levels, both internally and externally with suppliers, etc.
- Confident multi-tasking, with a flexible and adaptable approach to work.
Desirable skills
Desirable, but not essential:
- Proficient in the configuration of users, groups, PC’s, and printers in an Active Directory/Exchange Domain.
- Have a clear understanding of PC and network security, including anti-virus systems, patch management, group policies, NTFS and ACL’s.
- Mobile device management and end-user support (iOS & Android)
What we can offer you
- Salary dependent on experience
- Annual leave – 25 days plus bank holidays
- Company Pension
- Employee Assistance Programme
- Online discount platform for supermarkets, retailers, and more!
- Employee referral scheme - earn up to £500!
- Quarterly Volution Values Award - receive up to £100 if nominated
- Ongoing training & development
You can learn more about us here; https://www.volutiongroupplc.com/about-us/
Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc
Job details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: Manufacturing, Electrical Equipment Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
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1st Line IS Helpdesk Technician in Crawley employer: Volution Ventilation UK
Volution Ventilation UK is an exceptional employer, offering a dynamic work environment where your contributions directly impact air quality and energy efficiency. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Our night shift culture promotes teamwork and safety, making it a rewarding place to work for those seeking meaningful employment in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IS Helpdesk Technician in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volution Ventilation UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volution Ventilation UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line IS Helpdesk Technician in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volution Ventilation UK:Your cover letter is your chance to shine! Tell us why you want to work at Volution Ventilation UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volution Ventilation UK!
How to prepare for a job interview at Volution Ventilation UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
