Mentor Manager in Dundee

Location: Dundee

Contract Type: Fixed Term Contract

Hours: 35 hours per week full time

Salary: FTE £25,625

DBS/PVG: PVG required

Job Family: 3

Line Manager: Project Manager

Closing date: 27th March 2026

Interview Date/s: TBC

Anticipated start date: TBC

Who we are

At Volunteering Matters, we believe people have the power to create change. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do

We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part.

How we do this

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
• We connect businesses with communities, creating meaningful employee volunteering projects.
• We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

Role Purpose

Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV’s through obtaining UK based references and moving towards employment.

Who does MSV support?

• Those who are long-term unemployed / inactive
• Those with mild to moderate physical and mental health conditions, including disabilities
• Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)
• Those with severe and enduring mental health conditions
• Families with children experiencing poverty including Best Start Bright Future’s Priority Families
• Women returners
• Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment
• Those with a history of offending or drug / substance misuse
• Customers experiencing precarious work or in-work poverty and are at risk of leaving employment

Key Duties Responsibilities

• To recruit, process, train and support volunteer mentors across Dundee.
• Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to.
• Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared.
• Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners.
• Create engaging content and share with our Communications Team so it can be promoted across our social media channels.
• To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match.
• To manage the risk assessment, quality assurance and audit processes as appropriate.
• Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule.
• Assist in project development and in the creation of new resources and training materials.
• Promoting and representing Volunteering Matters.
• Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.

Person Specification Skills

• A sound and comprehensive understanding of the challenges and barriers that people we support face.
• Strong written and verbal communication skills.
• Excellent organisational and IT skills.
• Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors.
• Person-focused, and adaptable – able to go from delivering group mentor training to chatting with a nervous participant.
• Ability to manage a busy workload and prioritise tasks accordingly.
• Strong attention to detail and a willingness to accurately record all interactions.
• An understanding of safeguarding and the importance of following the organisation’s policy and procedures related to this.
• A passion for supporting people and in particular, an understanding of the value and impact mentoring can have.
• Confidence delivering training virtually and face to face.

Experience

• Experience working with and supporting a diverse range of people in a community setting is essential.
• Demonstratable relationship management experience with a wide range of partners and stakeholders.
• Proven ability to communicate effectively and work as part of a team.
• Experience delivering training would be advantageous.

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications.

Other

Although home-based, our model of delivery requires being “on the ground” in communities, and so a regular presence in, and travel within Dundee is required. All aspects of the role will be risk assessed. Internet access to enable remote working is essential. IT equipment and infrastructure will be supplied. This role requires membership of the PVG (Protection of Vulnerable Groups) scheme.

Benefits

• Flexible Working by Default (re hours & place of work)
• Unlimited Annual Leave
• Employee Pension scheme
• Life Assurance
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Enhanced sick and family leave.
• Lifestyle Discount Scheme

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.