Accounts Manager / Client Manager (Permanent)

Location: Newcastle upon Tyne (Hybrid – office, home, community-based)

Contract Type: Fixed Term until 31 Dec 2026 (extension funding dependent)

Hours: 31.5 hours per week

Salary: £23,062 pro rata (£25,625 Full Time Equivalent)

DBS/PVG: Enhanced Level DBS

Job Family: Job Family 3

Line Manager: Senior Project Manager

Start Date: ASAP - July or August 2026

Who we are

At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do

We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this

• We support people to share their time and skills to help others and tackle big challenges in their communities.
• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
• We connect businesses with communities, creating meaningful employee volunteering projects.
• We show the impact of volunteering and social action, proving how it changes lives for the better.

Role Purpose

The Home from Hospital project in Newcastle is funded by the Northeast and North Cumbria Integrated Care Board. Preventing readmissions to hospital is crucial for the NHS. Re-admissions cost the NHS over £2 billion per year, and no-one wants to be in hospital when they can be recovering safely and comfortably at home. The project was developed to help enable older people to thrive back at home, and in the community, while at the same time supporting the NHS.

We recruit, train, support and coordinate volunteers, who provide a “little bit of help” to people who may be socially isolated, have health issues, or don’t have many people around them. Volunteers provide social, emotional or practical support, completing short-term tasks. This includes things like helping with shopping, collecting medical prescriptions, in person or telephone check-ins, driving someone to an appointment, helping with paperwork, ensuring the home is safe and secure, and more.

We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Newcastle. The right candidate would be someone with excellent knowledge of “best practice” in Volunteer Management and with experience of supporting older people. It is essential that the postholder is agile, can work flexibly, is an excellent communicator, and can build strong working relationships with a range of people.

Our Values

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive, Straightforward.

Diversity Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience.

Benefits

• Flexible Working by Default (re hours place of work)
• Unlimited Annual Leave
• Employee Pension scheme
• Life Assurance
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Enhanced sick and family leave.
• Lifestyle Discount Scheme

We are also open to discussing job share applications.

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills experience you can offer, and what you believe you can contribute to Volunteering Matters.

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.

Right to Work in the UK

Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.