At a Glance
- Tasks: Support clients with social security appeals and manage important documentation.
- Company: Community Advice Newry, Mourne - a dedicated volunteer support organisation.
- Benefits: Flexible hours, gain valuable experience, and develop administrative skills.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Interest in legal administration and strong communication skills.
Volunteer Now has partnered with Be Collective to bring a dedicated online platform for volunteering to Northern Ireland. The platform supports volunteers through the volunteering process and helps connect more people with a wider range of opportunities. There’s lots of great features to Be Collective like messaging, making a profile, and being able to compile all your experiences, training and roles as well as the skills gained within a social CV. You can search and apply for volunteer roles below. If you can’t find anything you like at the moment – register now, then check back soon – new opportunities are added all the time!
Role Overview
As an Appeals Administration Assistant, you will support our Tribunal Representative in managing a busy caseload of clients appealing decisions related to social security benefits. This is a rewarding opportunity to develop administrative and legal support skills in a meaningful setting.
Key Responsibilities
- Organising and filing correspondence from the Northern Ireland Courts and Tribunal Service (NICTS)
- Sorting and managing evidence received from clients
- Assisting clients in gathering supporting documentation for their appeals
- Scanning and uploading documents to our electronic case management system (or emailing scanned copies if preferred)
- Communicating with clients via phone and email to provide updates or request information
Ideal Candidate
This role may suit someone who:
- Has experience, or is seeking experience, in an administrative or office environment
- Is interested in legal administration or paralegal work
- Demonstrates a high level of discretion and confidentiality
- Is organised, reliable, and comfortable communicating with clients
Skills and experience gained
- Advice & Guidance
- Advocacy
- Legal (General)
Flexible - hours are based on your availability and other factors.
Appeals Admin Assistant. Downpatrick and Newry Office. employer: Volunteer Now
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