Support Worker

Elan Care is a Hartlepool based specialist home care organisation providing flexible, quality care and support to individuals living in their own homes. We specialise in delivering a personalised service for people with learning or physical disabilities, autism, behaviour that challenges, and mental health conditions whose support is contracted by the Local Authority or through direct payments.

Elan Care works in partnership with the landlord of Whitethorn Gardens, who provide individual and shared properties for domiciliary care within this friendly community. We have a staff office within Whitethorn Gardens and are ideally located to support the people living there. Elan Care services consist of 24-hour core staffing to give advice and ad hoc support if required. In addition to this, we provide tailored 1:1 support to enable a person to live safely and help them achieve their desired level of independence.

Duties and Responsibilities

• To support clients with learning disabilities, mental health issues, mobility issues, and behaviour that challenges to the highest standard and in line with their support plan, cultural needs, and wishes.
• Personal Care – Assisting with personal hygiene e.g. bathing/showering, dressing.
• Health Support – Monitoring health conditions, administering medication, booking/accompanying clients to appointments, and monitoring diet plans and food intolerances and hydration.
• Daily Living Skills – Supporting clients with tasks such as cooking, cleaning, shopping, and managing finances.
• Social Activities – Encouraging clients to participate in daily activities such as day trips, recreational/leisure activities, crafts, reading, and writing.
• Emotional and Communication Support – Providing a listening ear for clients to talk to and advocating for the client’s needs and wishes.
• Goal Achievement – Supporting clients in achieving personal goals and developing new skills.
• To keep records in accordance with organisational policies and procedures, that are both legible and accurate.
• To follow clients' support plans/risk assessments and deliver person-centred care while keeping up to date with any changes made to support plans and risk assessments.
• To ensure a safe environment for the client to be supported and live independently.
• To attend training and update skills and knowledge as directed by the Management Team.
• To uphold the workplace values and ethos of Elan.
• To liaise with families, social workers, and other professionals when needed.
• To maintain confidentiality throughout employment.
• To keep up to date with safeguarding procedures and safeguard clients when needed.
• Undertake any other duties as appropriate.

Equality and Diversity

• Assist in ensuring equality in the workplace regardless of race, age, disability, gender, sexual orientation, or religious belief.
• To ensure that the service provided respects the individual as an adult and equal citizen.
• Support people to express their individuality and uniqueness in all areas of life.

General

• To act as an ambassador for Elan Care Whitethorn Limited representing the Company where necessary at events and meetings.
• To undertake ongoing continued professional development.
• To uphold the values and ethos of the Company.

Experience required for this role

• Keen to work with the clients that Elan supports and demonstrates empathy and compassion.
• Enthusiasm to make a difference in people’s lives.
• The ability to read and write well enough to understand policies, procedures, and records.
• Ability to get on well with others.
• Ability to be flexible and open to new challenges, ideas, and experiences.

Skills and Qualities

• Empathy and Patience – Understanding and responding to the needs of the client with diverse backgrounds and challenging behaviours.
• Communication Skills – Effective communication with clients, their families, and other professionals.
• Resilience and Calmness – The ability to remain calm/professional and composed in stressful situations.
• Organisational Skills – Managing time and tasks effectively.
• Ability to follow policies and procedures – Following clients' support plans, risk assessments, and company policy and procedures to offer person-centred care to clients.

Attributes

• Effective planner and organiser.
• Attention to detail.
• Calm under pressure.
• Receptive to change, resilient, and adaptable.
• Able to use initiative and solve problems.
• Discreet when dealing with personal information.
• Efficient and self-motivated.
• Personable and approachable.
• Respect for all with a commitment to equality and diversity.
• Flexible.

Job Location

Whitethorn Gardens, Hartlepool

Job Type

Support Worker

Key Job Requirements

• Enhanced full DBS.
• Must be 18+.

Qualifications Required

No qualifications required - full training provided.

Training Provided Includes

• First Aid training.
• Moving and Handling training.
• Epilepsy Awareness training.

Wage and Hours

Type of Work: Paid from £12.65 per hour.

Additional wage information: Double time rates are paid on Christmas, Boxing Day, and New Year's Day.

Hours: Full Time, Part Time, Bank Work, Nights, Afternoons, Days, Permanent.

Address

1 Cedar Lodge, Whitethorn Gardens, Hartlepool, TS15 1FB

Contact Details

Admin Team: 01429 276410

Email: info@elan.care

Opening Date

24/03/2026

Closing Date

No closing date.