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- Tasks: Be the friendly face of our community, welcoming visitors and supporting operations.
- Company: Join St Andrew’s Community Network and make a difference in Liverpool.
- Benefits: Gain valuable experience, meet new friends, and have your travel and lunch expenses covered.
- Other info: Flexible hours and opportunities for training and social events.
- Why this job: Make a real impact in your community while developing skills for your future career.
- Qualifications: Good communication skills and a passion for helping others.
This opportunity is a shared external opportunity provided by St Andrew’s Community Network / North Liverpool Foodbank. It is an external opportunity; you can join and log hours as normal but it is offered by a different organisation.
About the role
If you are passionate about making a difference in the lives of people experiencing poverty, we could be the next step on your volunteering path. We are seeking a highly motivated and dedicated individual to join our team to support the operations team as the first point of contact for our headquarters in Clubmoor, Liverpool. We are looking for someone who can create a positive impression, and who will build a good rapport with people to help them feel welcomed and at ease.
Purpose of the post
To be the first point of contact for visitors to our headquarters in Clubmoor.
Hours
Initially 1 day per week, flexible to suit personal circumstances.
Location
Based at our organisational office at 16 Larkhill Lane, L13 9BR.
Responsibilities
- Answer the telephone, take and relay messages
- Greet visitors in a welcoming and friendly manner, offer refreshments, and direct them to the right location
- Use Outlook email, Calendar and Word
- Monitor those entering and exiting the building
- Keep the welcome area tidy
- Provide information about the work of St Andrew’s Community Network
- Provide assistance at Network events
- Provide general clerical and administrative support as required
- Ensure data protection policies are adhered to
For more information, contact Louise, Volunteer Coordinator.
Organization details
St. Andrew's Community Network, 16 Larkhill Lane, Liverpool, L13 9BR
Perks and Benefits
What you could gain by volunteering:
- A group of great friends of all ages and backgrounds
- Public travel and lunch expenses
- Confidence and skill development in various areas
- Great experience for a future career or to apply previous work skills for a good cause
- In-house training and possible free courses and qualifications
- Insight into working for a charity
- Experience in events and fundraising
- Optional invitation to social events with a great team
- Recognition for work and time given for supporting the community
- Opportunity to gain experience in a wide range of roles
- The ability to make a real difference in your local community
Skills and requirements
- Read and write to a reasonable level
- Relate well to the public and communicate clearly
- Knowledge and experience of using email, Outlook and Word
- Good telephone skills
- Ability to work unsupervised and as part of a team
- Honesty and integrity
- Patience with those who are unable to communicate clearly or less confident
- Represent The Network in a professional manner
- Able to work according to volunteer policies and procedures
Notes
This is an external opportunity; you will be taken to an external website to continue your application.
Volunteer Reception Assistant employer: Volunteer Collection Tin Co
Contact Detail:
Volunteer Collection Tin Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Reception Assistant
✨Tip Number 1
Get to know the organisation! Before you step into that reception role, do a bit of research on St Andrew’s Community Network and North Liverpool Foodbank. Understanding their mission and values will help you connect better with visitors and show your genuine interest.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it’s crucial to be friendly and approachable. Try role-playing with a friend or family member to get comfortable with greeting visitors and answering common questions.
✨Tip Number 3
Be proactive! When you're volunteering, don’t just wait for tasks to come to you. Look for ways to help out, whether it’s tidying up the welcome area or offering assistance at events. This shows initiative and can really make a positive impression.
✨Tip Number 4
Network while you volunteer! Use this opportunity to meet new people and build connections. Chat with other volunteers and staff members; you never know what opportunities might arise from these conversations. Plus, it’s a great way to make friends!
We think you need these skills to ace Volunteer Reception Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in the community and are excited about the role.
Be Personable: Since this role is all about being the first point of contact, make sure your application reflects your friendly and welcoming nature. Use a warm tone and share any relevant experiences where you've made people feel at ease.
Highlight Relevant Skills: Don’t forget to mention your skills with Outlook, email, and Word! We’re looking for someone who can handle these tools confidently, so give us examples of how you've used them in the past.
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Volunteer Collection Tin Co
✨Know the Organisation
Before your interview, take some time to research St Andrew’s Community Network and North Liverpool Foodbank. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting
As a Volunteer Reception Assistant, you'll be the first point of contact for visitors. Practise a warm and welcoming greeting. Think about how you can make people feel at ease right from the start. A friendly smile and a positive attitude can go a long way!
✨Showcase Your Communication Skills
Since the role requires good telephone skills and clear communication, prepare examples of how you've successfully interacted with the public in the past. Be ready to demonstrate your ability to listen and respond appropriately, especially when dealing with those who may be less confident.
✨Highlight Your Team Spirit
This position involves working both independently and as part of a team. Be prepared to discuss your experiences in both settings. Share specific examples of how you've collaborated with others or taken initiative when working alone, emphasising your honesty and integrity throughout.