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- Tasks: Manage programmes and build strong partnerships with delivery partners.
- Company: Join a supportive team committed to diversity and inclusion.
- Benefits: Flexible hybrid working, positive offboarding experience, and potential contract extension.
- Why this job: Make a real impact by supporting meaningful employment in your community.
- Qualifications: Experience in relationship building, project management, and employer engagement.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Contract type: Fixed-term (12 months, with possibility to extend dependent on funding), job-share or part-time working may be available.
Location: Knaresborough, with flexible hybrid working
We want to strengthen our team with a new Relationship Manager joining our Programmes team. The role will manage a number of our programmes and be the main point of contact for delivery partners on those programmes. Employer engagement is also a key activity for managing these programmes.
Working closely with the other Relationship Managers you will ensure a high-quality and consistent supportive experience for our delivery partners. Flexible hybrid working is available, but it’s important that our team are familiar with the region we cover (York, North Yorkshire and West Yorkshire) and can travel to the office in Knaresborough as and when required.
We are a Disability Confident Employer, a Mindful Employer, and an Age-Friendly Employer. Diversity of thought and experience strengthens our team, and we encourage applications from anyone regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We truly welcome applications from anyone who thinks they are a good fit for the role.
The role is fixed-term for 12 months. We commit to providing all the opportunities and benefits available to the whole team. Dependent on future funding, there may be the possibility to extend the contract. If the contract does not extend, we still want your experience with us to be positive and will ensure a supportive offboarding experience, doing all we can to support your future success elsewhere.
We encourage you to browse our website to find out more about us as an organisation, our current team members, our programmes, which are usually publicly funded (e.g. from the local authority or Mayoral Combined Authority), and our partners who are predominantly within the VCSE sector (Voluntary, Community and Social Enterprise).
Job Description and Person Specification
The following are key points from the Job Description and Person Specification. Please download and read the full version from our website before applying.
- Acting as the primary point of contact for employers, developing strong partnerships that support programme goals.
- Referring employers to the appropriate support provision delivered by our programme partners and other services in our region to help employees overcome barriers to work, promoting inclusive and sustainable hiring practices.
- Leading the delivery of a programme that provides wage subsidy placements, supporting individuals into meaningful employment.
- Building positive relationships with delivery partners, taking the time to understand the work they do and how they do it, and act as one of the main points of contact for them, providing support and programme guidance in line with our values.
- Managing overall performance of your delivery partners, ensuring that all partnerships achieve or exceed their targets, working with relevant colleagues to address underperformance.
Person specification
- Experience of building effective relationships with a range of people and working effectively across teams
- Experience of managing projects or programmes
- Experience of employer engagement (small and medium enterprises, SME’s)
- Well-developed presentational, negotiation and influencing skills
- Ability to make judgements and recommendations in the context of complex systems and risk
- Demonstrable commitment and modelling of Better Connect’s values
How to Apply
How to apply
Ensure you have read the full job description and person specification on our website. Complete the application form available from our website: betterconnect.org.uk/careers Our website also includes information about how we can help you to do your best in this recruitment process.
Applications should be sent by email to Deborah Chaddock, Head of Operations, at dchaddock@betterconnect.org.uk , and you should check that you include the following:
- Your completed Application Form
- Details of any reasonable adjustments or arrangements that you may need during the recruitment process. In order for us to guarantee an interview for anyone with a disability meeting the minimum criteria, the Head of Operations does need to know about any disability at this stage.
All information will be stored confidentially, and only your anonymised Application Form will be shared with the panel prior to shortlisting.
Timeline
Deadline for applications: 9am Friday 26 th September 2025
Shortlisted candidates notified: Thursday 2 nd October 2025
Provisional interview dates: Tuesday 7 th October and Wednesday 8 th October 2025
There will be tasks relevant to the role to be completed by shortlisted candidates as part of the interview.
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Relationship Manager employer: Volunteer Centre
Contact Detail:
Volunteer Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Better Connect. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching our programmes and partners. Knowing the ins and outs of what we do will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice your presentation and negotiation skills. As a Relationship Manager, you'll need to communicate effectively with delivery partners and employers, so being confident in these areas is key!
✨Tip Number 4
Don’t forget to check out our website for tips on how to ace the recruitment process. We’ve got resources that can help you shine during interviews and make a lasting impression!
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the full job description and person specification on our website. This will help you tailor your application to highlight how your experience aligns with what we're looking for.
Showcase Your Relationship-Building Skills: As a Relationship Manager, your ability to build effective partnerships is key. Use your application to share specific examples of how you've successfully engaged with employers or partners in the past. We want to see your interpersonal skills shine!
Be Clear About Your Needs: If you require any reasonable adjustments during the recruitment process, don’t hesitate to mention them in your application. We’re committed to supporting all candidates, so let us know how we can help you perform your best.
Apply Through Our Website: Make sure to complete the application form available on our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important information about the role or our organisation.
How to prepare for a job interview at Volunteer Centre
✨Know Your Programmes
Before the interview, dive deep into the programmes you'll be managing. Understand their goals, the delivery partners involved, and how they align with the organisation's values. This knowledge will help you demonstrate your commitment and readiness to engage effectively with employers.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you’ve engaged with employers or partners, and be ready to discuss how you can apply those skills to foster strong partnerships in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and judgement in complex situations. Prepare by thinking through potential challenges you might face in managing delivery partners and how you would address them while keeping programme goals in mind.
✨Highlight Your Flexibility
Since the role offers hybrid working, be prepared to discuss your approach to flexibility and adaptability. Share experiences where you've successfully managed remote work while maintaining strong communication and support for your team and partners.
