At a Glance
- Tasks: Support our services team by coordinating activities and ensuring smooth operations.
- Company: Join Epilepsy Action, a passionate charity dedicated to improving lives.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in a dynamic environment while helping those affected by epilepsy.
- Qualifications: Organisational skills, IT proficiency, and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid Working (40% working from the office in Leeds)
At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. We understand the importance of a work-life balance, and that’s why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the needs of the charity.
About the role
Are you passionate about providing quality support and ensuring that everyone has a positive experience? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team! As a Services Admin Coordinator, you will be the backbone of our services team, ensuring smooth operations, coordinating key activities, and supporting our mission to improve the lives of people affected by epilepsy.
What you will do
- Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy
- Create and amend webpages for our services
- Arrange service users appointments, rescheduling appointments as necessary in line with our service guidelines
- Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM
- Utilise process mapping and IT skills to identify efficiencies across services
- Support the gathering of service user feedback for evaluation purposes
- Support with the marketing of services
- Maintain our presence in national and regional directories
This is a role where you’ll make a positive difference behind the scenes, utilising your organisational skills and initiative to streamline processes.
About you
We are looking for someone who is:
- Organised and able to effectively prioritise across multiple tasks
- Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively
- Proactive, identifying opportunities to streamline processes
- A good communicator and team player but also able to work independently
- Skilled with IT and quick to pick up new software
- Committed to delivering excellent service for internal and external stakeholders
If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat at recruitment@epilepsy.org.uk
Being an Inclusive Organisation
We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone’s voice is heard, needs are met, and contributions are acknowledged.
We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions. Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification.
We want to support you to perform your best so if you require any reasonable adjustments please let us know.
Safer Recruitment
Epilepsy Action will ensure that all staff and volunteers who work in roles which are legally entitled to get a DBS or Access NI (Northern Ireland) check are screened appropriate to the role. If a DBS or Access NI check reveals a conviction for a sexual offence against a child or vulnerable adult, whenever it was committed, that individual is not suitable for that role and will not be recruited. Any other convictions will be considered on an individual basis.
Closing Date Thursday 21st May 2026 @ 12pm
Informal Chat Arranged as applications are reviewed
Recruitment process
We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview.
If you want to find out more about what it is like to work with us visit our jobs webpage and review our FAQs. If you have a disability or long term health condition and feel that you would benefit from a reasonable adjustment as part of the process, please contact recruitment@epilepsy.org.uk
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Services Admin Coordinator in Leeds employer: Volunteer Centre
At Epilepsy Action, we pride ourselves on being an inclusive and supportive employer, dedicated to creating a positive work environment that values work-life balance. Our hybrid working model allows for flexibility while fostering collaboration within our passionate team in Leeds, providing ample opportunities for personal and professional growth. Join us in making a meaningful impact in the lives of those affected by epilepsy, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Services Admin Coordinator in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Epilepsy Action. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to organisational skills and teamwork. Think of examples from your past experiences that showcase your ability to support teams and streamline processes. We want to see how you can make a positive impact!
✨Tip Number 3
Be yourself during the informal chat! This is your chance to show your personality and passion for the role. Don’t be afraid to ask questions about the team dynamics and the work culture at Epilepsy Action. It’s all about finding the right fit for both sides.
✨Tip Number 4
Follow up after your chat! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Services Admin Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Services Admin Coordinator role. We want to see how you can contribute to our mission at Epilepsy Action!
Show Your Passion:Let your enthusiasm for supporting people affected by epilepsy shine through in your application. We love candidates who are genuinely excited about making a difference and improving lives!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application via our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Volunteer Centre
✨Know the Organisation
Before your interview, take some time to research Epilepsy Action. Understand their mission, values, and the specific role of a Services Admin Coordinator. This will help you align your answers with their goals and show that you're genuinely interested in contributing to their cause.
✨Showcase Your Organisational Skills
As this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or streamlined processes. Be ready to discuss how you prioritise tasks and ensure smooth operations, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle dynamic environments. Think of scenarios where you've had to adapt quickly or resolve conflicts, especially in a team setting. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewers. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
