At a Glance
- Tasks: Process referrals and make impactful decisions for vulnerable individuals in the criminal justice system.
- Company: Join Nacro, a passionate organisation dedicated to social justice and positive change.
- Benefits: Enjoy flexible working, generous leave, and a range of health and financial perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference while gaining valuable experience in criminal justice professions.
- Qualifications: Understanding of criminal justice issues and ability to support vulnerable adults.
The predicted salary is between 30000 - 40000 £ per year.
Enhanced DBS check and MOJ Security Clearance required.
Company Values
At Nacro, we believe careers should be about making positive changes. With decades of experience, we’re passionate about empowering vulnerable individuals and driving social justice.
About the Role
The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries. The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above. This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies.
Key Responsibilities
- Process referrals received from referrers.
- Maintain accurate records, analysing and flagging any anomalies to the Referral Hub Manager in line with policies and procedures.
- Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
- Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
- Undertake administrative tasks including coordinating and collating feedback narratives from residents in line with local and national policies.
Key Skills, Experience and Knowledge
- Understanding and commitment to Nacro’s values.
- Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
- Ability to develop person‑centred support and move‑on planning.
- Understanding of safeguarding.
- Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
What you can expect from us
- A dynamic and supportive team who delivers results for the people we support every day.
- Possibility to work from home 1-2 days per week after a successful probationary period.
- A commitment to helping you learn and develop your career.
- Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more.
Vetting Requirements
Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Additional Requirements
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
Security Clearance
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre‑Employment Screening process. This role also requires a MOJ Security clearance.
Referral Officer in Leeds employer: Volunteer Centre
Join our dynamic team at the Volunteer Centre in Leeds, where we pride ourselves on fostering a supportive work environment that champions employee well-being and professional growth. As a Service Manager for Crisis Services, you will benefit from flexible working arrangements, generous annual leave, and the opportunity to lead a multi-award-winning team dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Referral Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the criminal justice field, especially those who work at Nacro or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Nacro’s values and how they align with your own. Think about examples from your past experiences that showcase your commitment to social justice and working with vulnerable individuals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your understanding of the issues affecting people in contact with the Criminal Justice System.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Referral Officer in Leeds
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Referral Officer and what Nacro stands for. Familiarise yourself with our values and how they align with your own experiences. This will help you tailor your application to show us why you're the perfect fit!
Be Specific:When detailing your experience, be specific about your skills and how they relate to the responsibilities listed in the job description. Use examples that highlight your understanding of the criminal justice system and your ability to work with vulnerable individuals.
Show Your Passion:We love seeing candidates who are genuinely passionate about making a difference. In your application, let us know why you want to work with Nacro and how you can contribute to empowering vulnerable individuals. Your enthusiasm can really set you apart!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing benefits!
How to prepare for a job interview at Volunteer Centre
✨Know Nacro's Values
Before your interview, take some time to really understand Nacro’s values and mission. They’re all about making positive changes and empowering vulnerable individuals. Show that you resonate with these values during the interview; it’ll demonstrate your commitment to the role.
✨Familiarise Yourself with the Criminal Justice System
Since the role involves working closely with the criminal justice system, brush up on relevant issues affecting people in contact with it. Being able to discuss these topics knowledgeably will impress your interviewers and show that you’re prepared for the challenges of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills, especially regarding sensitive placements. Think of examples from your past experiences where you had to make tough decisions or handle complex situations. This will help you articulate your thought process clearly during the interview.
✨Highlight Your Administrative Skills
The role requires maintaining accurate records and coordinating feedback narratives. Be ready to discuss your organisational skills and any relevant experience you have with administrative tasks. Mention specific tools or methods you use to stay organised, as this will show you can handle the responsibilities of the position.
