Outreach Advice Team Manager in Leeds

Chapeltown Citizens Advice
Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an
independent charity. We are a leading provider of legal advice and information that
provides a comprehensive advice service from its main office and outreaches.
We are a busy, client focused and dynamic service with a track record of delivering high
quality advice.

We are recruiting an Outreach Advice Team Manager
Working closely with the CEO and Advice Service Manager the Outreach Advice Team
Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line
managing project staff, ensuring targets and quality KPI’s are met and being accountable
for project reporting requirements. You will develop relationships with the relevant
stakeholders and will work with the Management Team to ensure continuation funding
where appropriate. You will ensure new projects are implemented smoothly and that
project staff are appropriately supported and developed.
We are looking for a proactive, organised, and motivated individual to support the delivery
and success of new and existing projects.

You will:

• Have experience of supervising or managing staff
• Be a problem solver
• Be able to multi-task
• Be a team player
• Be digitally savvy
• Be able to prioritise tasks and assist with multiple project
• Have excellent communication skills
• Be willing to work flexibly

Job title: Outreach Advice Team Manager
Location: Chapeltown, Leeds
Salary: £33,780 per annum plus 5% pension
Hours per week: 36.25
Type of contract: Permanent

Closing date for applications: 4pm 12th August 2026

Application form

Please complete your application and return it by post or email (as a Word, Google or PDF
document) no later than the closing date referred to in the advert.
CVs will not be accepted as a substitute for the application form, unless specifically stated in the
advert.
The application form plays a key part in our recruitment and selection process. We use the
information you provide about your skills, experience, career and education history to decide
whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the essential and desirable criteria for the role for which you are applying.

Disability

Please let us know if you require any adjustments to be made to the application process or would
like to provide any information you wish us to take into account when we are considering your
application. If you are selected for interview, we will ask you to let us know if you have any access
needs or may require reasonable adjustments to the interview or assessment (if applicable) at
that stage. Please be assured that we will be supportive in discussing reasonable adjustments
with you at any stage of the recruitment and selection process.

Entitlement to work in the UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance
with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.
Please note that Chapeltown Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Diversity Monitoring

Chapeltown Citizens Advice values diversity and promotes equality. We encourage and welcome
applications from suitably skilled candidates from all backgrounds. Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this we need to know about the diversity profile of people who apply for posts at Chapeltown Citizens Advice. This information is given in confidence for monitoring purposes only and is not seen by anyone responsible for making recruitment decisions. However, if you would prefer not to answer any of the questions we ask, please leave them blank.

Information, experience, knowledge, skills and abilities

This is a key section of the application form which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.

A useful guide might be S.T.A.R:
Specific – give a specific example
Task – briefly describe the task/objective/problem
Action – tell us what you did
Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant
examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

Shortlisting outcomes

Shortlisted applicants will be invited for an interview. Some positions may require additional
assessments (practical task/test or assessment centre). If this is the case, you will have received
details with the application pack – further details will be provided if you are shortlisted.

References

All job offers are subject to the receipt of two satisfactory references: One should be from your current or most recent employer or line manager (if you are employed through an agency), or your course tutor if you have just left full time education. The other should be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the role. References will only be taken up for successful candidates following the interview.

Criminal convictions

Anyone who applies to work within Chapeltown Citizens Advice will be asked to disclose details of unspent convictions during the recruitment process.
Having a criminal record will not necessarily bar you from working for Chapeltown Citizens Advice – much will depend on the type of job you have applied for and the background and circumstances of your offence. However, we are not able to employ anyone with a conviction for a sexual offence against a child or vulnerable adult, regardless of when the office took place. All other convictions will be considered on an individual basis.
Disclosure and Barring Service (DBS) disclosures are only requested where proportionate and
relevant to the post concerned. If the post for which you are applying for is required for DBS, this will be noted in the application pack.