Integration Caseworker in Leeds

Salary: £26,227 per annum (Post funded by Paul Hamlyn Foundation till 2029 and subject to review in line with funding availability)

Contract Type: Full-time, Permanent

Hours: 37.5 hours per week

Location: Complete Woman, Ebor Gardens Community Centre, Leeds, LS9 7PS & Leeds and Doncaster Drop-in sites

Reports To: CEO

DBS Check: Enhanced DBS Required

Closing Date: 10 July 2026

Interview Date: Week commencing 13 July 2026

About Complete Woman: Complete Woman is a grassroots, migrant women-led charitable organisation founded in 2009 and formally incorporated in 2018. We serve migrant women and families across Leeds, providing culturally responsive, trauma-informed services that sit at the intersection of gender, race, migration, and economic justice.

Our work spans four core strands:

• Mental Health & Wellbeing: trauma-informed wellbeing coaching, psychoeducation, group facilitation
• Destitution & Pastoral Care: food pantry, drop-in support, NRPF casework, sponsored workers hub
• Employability & Skills Development: digital inclusion, employability pathways
• Community Organising: Leadership development, campaigning, lobbying and building collective power

Role Overview: This is an exciting opportunity to join Complete Woman CIC at a pivotal moment of growth. As our first dedicated Integration Caseworker, you will be central to delivering our core mission which is providing direct, personalised support to migrant women and families navigating the complex practical and emotional challenges of settling into life in the UK.

Key Responsibilities:

• Hold a caseload of women requiring integration, destitution, and pastoral care support across Leeds and Doncaster drop-in sites.
• Conduct thorough, person-centred needs assessments and co-develop individual support plans with clients.
• Deliver one-to-one keywork sessions providing practical and emotional support tailored to each client’s goals.
• Support clients to access housing, healthcare, education, employment, benefits, food support, and community services.
• Assist clients with preparation for appointments and provide advocacy, acting as a trusted bridge between the client and external services.
• Provide crisis support and risk management, following safeguarding procedures and escalating appropriately at all times.
• Work with interpreters and translated materials to ensure all services are fully accessible regardless of language.
• Manage referrals into clinical, statutory, and specialist services including NRPF support, legal advice, and mental health services.
• Develop clear, achievable integration pathways with clients, covering housing, education, employment, and community connection.
• Connect clients with ESOL classes, vocational training, digital skills programmes, and employment support services.
• Support the delivery of the Leeds Sponsored Workers Hub, our specialist service for migrant care workers facing exploitation and debt bondage.
• Build and maintain strong referral networks with statutory agencies, voluntary organisations, and community partners across Leeds and Doncaster.
• Contribute to Monitoring & Evaluation, reporting, capturing client outcomes, progress milestones, and service data for funders and trustees.
• Prepare case notes, referral letters, and client communications to a high standard.
• Participate in team meetings, supervision sessions, and reflective practice with the CEO.
• Work within and actively uphold organisational policies including safeguarding, equality and diversity, confidentiality and health and safety.
• Support the CEO with funding evidence gathering, contributing client stories and outcome data (with consent) for grant reports.

Qualifications & Experience:

• Minimum 2 years’ experience in a casework, key worker, or advocacy role supporting vulnerable women, migrants, refugees, or marginalised communities.
• Demonstrable knowledge of the issues affecting refugees, asylum seekers, sponsored workers, or those with No Recourse to Public Funds (NRPF).
• Proven ability to carry out strengths-based needs assessments and develop personalised support plans.
• Strong written and verbal communication skills, able to produce clear, accurate case notes and client-facing documentation.
• Proficiency in standard IT systems (email, Microsoft Office or equivalent, case management software).
• Ability to manage a varied caseload, prioritise effectively and remain calm under pressure.
• Solid understanding of safeguarding principles and ability to apply them confidently in practice.
• Commitment to feminist, trauma-informed and anti-racist practice.
• Commitment to equality, diversity and inclusion.
• IAG Level 4 Diploma in Information, Advice and Guidance, or willingness to work towards it, fully funded by the organisation within 12 months of appointment.
• A relevant qualification in social work, community development, counselling, advice work, or a related field (NVQ Level 3 or above, or equivalent experience).
• Working knowledge of housing, benefits, health, immigration and community services available to clients in the UK.
• Knowledge of the UK immigration and asylum system, including Skilled Worker visa conditions and NRPF rules.
• Experience of working within the VAWG or modern slavery sector.
• Familiarity with community organising methodology.

Personal Attributes:

We are looking for someone who is culturally responsive and understands, through lived experience or deep learning, the realities of navigating systems as a migrant, refugee, or person of colour. The successful candidate will be relationally skilled, able to build trust with people who may have experienced exclusion, discrimination or institutional barriers, while promoting dignity and belonging in every interaction. They will be organised and self-managing, capable of handling a complex caseload with compassion and professionalism, and resilient enough to maintain healthy boundaries while supporting others through challenging circumstances. As part of a small, community-rooted organisation, the candidate will be a collaborative team player who is willing to contribute wherever needed and who is deeply committed to advancing justice, dignity and belonging for migrant women and their families.

What We Offer:

Complete Woman CIC is an equal opportunities employer. We particularly welcome applications from women with lived experience of migration, displacement, the asylum system, or the issues our clients face. This post is open to women only under Schedule 9 (Part 1) of the Equality Act 2010. An enhanced DBS (Disclosure and Barring Service) check will be required. Appointment is subject to satisfactory references and the right to work in the UK. Complete Woman CIC is committed to safeguarding and promoting the welfare of vulnerable adults and children. All staff are expected to share this commitment.