At a Glance
- Tasks: Lead and motivate a team to deliver top-notch advice services.
- Company: Join Leeds Citizens Advice & Law Centre, a champion of equality and inclusion.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Collaborative culture focused on achieving community objectives.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in people management or strong advisory skills with a desire to lead.
The predicted salary is between 35000 - 45000 £ per year.
The role of the Help to Claim Team Leader is to provide day-to-day management of frontline services, including telephone and digital services, across Leeds Citizens Advice & Law Centre (LCALC), with a particular focus on the Help to Claim Team.
The post holder will lead, coach and motivate their team to deliver high-quality advice and an excellent service to clients.
The Team Leader will provide first-line management, support and supervision to the staff team.
A key aspect of the role is ensuring that advice services are consistently accessible, responsive and of a high quality.
Previous people management experience is desirable; however, this role may also appeal to an experienced Adviser with strong technical knowledge who is looking to develop their leadership and people management skills while supporting the delivery of holistic advice services.
Excellent organisational and communication skills are essential, together with a solution-focused approach and the ability to motivate and develop others.
A collaborative leadership style and a commitment to working with colleagues to achieve wider organisational objectives are also essential.
Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.
#J-18808-Ljbffr
Help to Claim Team Leader - Frontline Services Coach in Leeds employer: Volunteer Centre
Join our dynamic team at the Volunteer Centre in Leeds, where we pride ourselves on fostering a supportive work environment that champions employee well-being and professional growth. As a Service Manager for Crisis Services, you will benefit from flexible working arrangements, generous annual leave, and the opportunity to lead a multi-award-winning team dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Team Leader - Frontline Services Coach in Leeds
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Volunteer Centre!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Volunteer Centre.
We think you need these skills to ace Help to Claim Team Leader - Frontline Services Coach in Leeds
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Volunteer Centre. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Volunteer Centre and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Volunteer Centre. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Volunteer Centre's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Volunteer Centre
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Volunteer Centre.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Volunteer Centre will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Volunteer Centre and how you would contribute to adapting HR strategies.
