First Contact Team Referrals Assistant in Leeds

Location: Advonet office at The Unity Business Centre, LS7 1AB.

About the role: This role is solely office based at the Advonet office at The Unity Business Centre for 22.5 hours per week. You will be dedicated to working in an inclusive way, working together with all The Advonet Group services and the wider management team.

You will be expected to:

• Act as the first point of contact for clients, professionals and staff, ensuring all enquiries and referrals are handled professionally, accurately and in a timely manner.
• Uphold the rights and interests of the people we support, demonstrating empathy, professionalism and a strong commitment to advocacy principles as well as following Advonet’s values.
• Provide a welcoming, professional and responsive service to all clients, staff and external stakeholders.
• Manage incoming referrals and enquiries, ensuring information is recorded accurately and processed efficiently.
• Work collaboratively with colleagues within the First Contact Team to ensure workloads are managed effectively and deadlines are met.
• Use a range of computer systems, databases and software confidently and accurately to maintain records and support service delivery.
• Communicate clearly and effectively with clients, colleagues and partner organisations, both verbally and in writing.
• Handle sensitive and confidential information appropriately, ensuring compliance with data protection legislation and organisational policies.
• Demonstrate excellent attention to detail when recording information, managing referrals and completing administrative tasks.
• Develop and maintain a good understanding of the organisation’s services to provide accurate information and guidance.
• Support continuous improvement by identifying issues, sharing information and contributing to team objectives.
• Undertake training and development opportunities to build knowledge of advocacy services and organisational procedures.

We are looking for someone who is: The successful candidate will be approachable, organised and compassionate, with strong administrative and communication skills and a genuine commitment to supporting vulnerable individuals. Full training will be provided to help them develop the knowledge and skills required for the role.

About Us: Established in 2001, The Advonet Group is an independent advocacy charity based in Leeds. The Advonet Group is comprised of statutory and non-statutory advocacy services and specialist inclusion services (Asking You, CHANGE and Leeds Autism Aim). All our services support individuals to have their voices heard and their rights upheld. We are united in our commitment to uphold the nationally recognised advocacy principles and have a diverse staff team of 80 people working within the organisation. We are a disability confident and Mindful Employer with Investors in People and Volunteers and have achieved the Advocacy Quality Performance Mark. The Advonet Group values and respects the diversity of backgrounds, experiences and knowledge that staff, volunteers and job applicants bring. All our staff undertake mandatory training on both Equality and Diversity and LGBTQ+ Awareness to increase awareness and understanding of discrimination both in and out of the workplace, with a view to reduce the impact this has on our colleagues and the wider community. This creates a workplace where staff feel comfortable to be themselves and empowers them, and our service users, to use their unique experiences to inform their work.

Benefits of working with us: Up to 31 days annual leave, plus bank holidays, access to a cashback health plans and Employee Support scheme, flexible working arrangements, welcoming, inclusive and supportive environment.

Closing date: 14th August pm. Interviews to be held on: 20th August 2026.