At a Glance
- Tasks: Provide first contact support and assess needs for those seeking help with epilepsy.
- Company: Join Epilepsy Action, a leading charity making a real difference in people's lives.
- Benefits: Hybrid work model, training provided, and the chance to positively impact your community.
- Other info: Minimum 40% in-office work in Leeds; perfect for those passionate about helping others.
- Why this job: Make a meaningful difference every day while developing your skills in a supportive environment.
- Qualifications: Strong communication, empathy, and organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Epilepsy Action is seeking an Initial Contact Assessor to provide first contact support for people reaching out for help regarding epilepsy. This hybrid role involves assessing needs via phone and email, offering timely referrals, and promoting services within communities.
Strong communication, empathy, and organizational skills are essential. The position offers the opportunity to make a positive difference daily and requires a minimum of 40% in-office work in Leeds. Training is provided for those new to the field.
First Contact Support Navigator (Hybrid, Leeds) employer: Volunteer Centre
Epilepsy Action is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where empathy and communication thrive. With a hybrid working model based in Leeds, employees benefit from flexible arrangements while making a meaningful impact in the lives of those affected by epilepsy. The company provides comprehensive training and growth opportunities, ensuring that every team member can enhance their skills and contribute to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land First Contact Support Navigator (Hybrid, Leeds)
✨Tip Number 1
Get to know the company! Research Epilepsy Action and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, try role-playing with a friend or family member to get comfortable discussing support strategies and services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to epilepsy support. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace First Contact Support Navigator (Hybrid, Leeds)
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to empathise with others. We want to see how you can connect with people who are reaching out for help, so share any relevant experiences that showcase your understanding and compassion.
Be Clear and Organised:Strong organisational skills are key for this role. In your written application, keep your thoughts clear and structured. Use bullet points or headings if it helps, and make sure your contact details are easy to find. We appreciate a tidy presentation!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your cover letter and CV to the role of Initial Contact Assessor. Mention specific skills and experiences that relate directly to the job description. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Volunteer Centre
✨Know Your Stuff
Before the interview, make sure you understand epilepsy and the services offered by Epilepsy Action. Familiarise yourself with common questions people might have and think about how you would respond. This will show your genuine interest in the role and help you connect better with the interviewers.
✨Showcase Your Empathy
As a First Contact Support Navigator, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion, especially in challenging situations. This will highlight your ability to support individuals effectively.
✨Practice Your Communication Skills
Since this role involves assessing needs via phone and email, practice clear and concise communication. You could even do mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows that you’re not only interested in the position but also eager to grow and contribute positively to the team.
