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- Tasks: Provide emotional support to young people in crisis and their families.
- Company: Join Leeds Survivor Led Crisis Service, a mental health charity making a difference.
- Benefits: Earn £16.58 per hour with flexible shifts and valuable experience.
- Why this job: Make a real impact on young lives while gaining essential skills.
- Qualifications: Personal experience of emotional distress is essential; empathy and communication skills are key.
- Other info: Dynamic, supportive environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
Leeds Survivor Led Crisis Service is recruiting for Casual Workers to work as Crisis Support Workers and Crisis Line Workers within our Children and Young People’s Crisis Services: Safe Zone and Night OWLS.
The following posts are available, please state on your application which post/s you are applying for.
- POST 1: Casual Crisis Support Workers to cover ad-hoc staff annual leave and illness on Wednesday and Thursdays, working in person in the Safe Zone service that is open and based at the following sites:
Wednesdays 4:30pm – 10pm – Based at Small Mill at North Point, Leeds, LS11 1LJ
Thursdays 4:30pm – 10pm – Based at Dial House, Leeds, LS15 7RW
As a casual crisis support worker in the Safe Zone Service, you will need to be available for at least 2 shifts a month covering: Wednesday, Thursdays 4.30pm – 10pm planned and short notice.
- POST 2: Casual Crisis Line Workers to cover ad-hoc staff annual leave and illness across all seven nights of the week in the Night OWLS service. Working remotely from home in a suitable private space for the Night OWLS service that operates with the following shifts every night of the week:
7.45pm – 1.45am
7.45pm – 2.45am
10pm – 4am
1.15am – 8.15am
Please note that flexibility and availability to cover the full range of different shift times is a requirement of the casual crisis line worker role for the Night OWLS service.
Casual Worker rate of pay for both services and POST 1 and POST 2, is £16.58 per hour which includes 12.07% in lieu of Holiday Pay.
INFORMATION ABOUT SAFE ZONE: Safe Zone is an innovative non-medical crisis service for young people aged 11-17. The service opened in April 2020 right at the start of the pandemic. Safe Zone opens 2 evenings per week (currently Wednesday and Thursday) for young people to access at times of emotional distress and crisis. The service runs from North Point on a Wednesday and Thursday from Dial House, Halton. The role of the Crisis Support Workers is to provide a range of face-to-face emotional support to young people in crisis, as well as their parent/carers who may be in attendance and also to support the Senior in creating a safe supportive environment.
INFORMATION ABOUT NIGHT OWLS: Night OWLS started as a pilot service in July 2021. In March 2023, Leeds Survivor Led Crisis Service received further funding, from the West Yorkshire IIS to deliver Night OWLS until March 2027. Night OWLS is an overnight emotional support line for Children and Young People and their parents/carers. The line operates remotely 8pm – 8am every night of the year. The service is a telephone, text and webchat based emotional support service providing information, advice and guidance (both practical and emotional support) for children and young people (up to 25 years) experiencing mental health crisis. Family/friends/carers or professionals supporting the child/young person are also able to contact the service as well as the child/young person themselves. The service also provides emotional support to young people (up to 18 years) from 111 calls.
Leeds Survivor Led Crisis Service is a survivor led organisation and personal experience of emotional distress is an essential criteria for the posts.
Interview Dates: w/c – 16th March 2026, to be held in person at Dial House, LS15 7RW
Salary: £16.58 per hour which includes 12.07% in lieu of Holiday Pay.
Crisis Support Workers and Crisis Line Workers within our Children and Young People’s Crisis Se[...] in Leeds employer: Volunteer Centre
Contact Detail:
Volunteer Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Support Workers and Crisis Line Workers within our Children and Young People’s Crisis Se[...] in Leeds
✨Tip Number 1
Get to know the organisation! Research Leeds Survivor Led Crisis Service and their values. This will help you connect your personal experiences with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the interview process that could really set you apart.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to crisis support. Think about your own experiences and how they relate to the role, so you can share authentic stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Leeds Survivor Led Crisis Service.
We think you need these skills to ace Crisis Support Workers and Crisis Line Workers within our Children and Young People’s Crisis Se[...] in Leeds
Some tips for your application 🫡
Be Clear About Your Role: When applying, make sure to specify which post you're interested in – whether it's the Crisis Support Worker or the Crisis Line Worker. This helps us understand where you see yourself fitting in!
Show Your Passion: We love seeing genuine enthusiasm for supporting young people in crisis. Share your personal experiences or motivations that drive you to apply for this role. It really makes your application stand out!
Tailor Your Application: Don’t just send a generic application! Make sure to highlight relevant skills and experiences that align with the specific needs of the Safe Zone and Night OWLS services. We want to see how you can contribute!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Volunteer Centre
✨Know the Service Inside Out
Before your interview, make sure you understand the core values and services of Leeds Survivor Led Crisis Service. Familiarise yourself with the Safe Zone and Night OWLS services, their target audience, and the type of support they provide. This will show your genuine interest and commitment to the role.
✨Share Your Personal Experience
Since personal experience of emotional distress is essential for these roles, be prepared to share your own journey if you're comfortable. This can help demonstrate your empathy and understanding of the challenges faced by young people in crisis.
✨Highlight Flexibility and Availability
For the Crisis Line Worker position, flexibility is key. Be ready to discuss your availability for various shifts and how you can adapt to cover different times. This shows that you’re committed to meeting the needs of the service and its users.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but also reflecting on them before responding. It’s a crucial skill for crisis support roles, as it demonstrates your ability to engage with and understand the needs of those in distress.