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- Tasks: Assist in running the café, serving customers and preparing delicious barista-style coffees.
- Company: Farleigh Hospice, a caring community-focused organisation.
- Benefits: Gain valuable experience, training provided, and make a difference in people's lives.
- Why this job: Join a friendly team and enhance your customer service skills while helping others.
- Qualifications: Excellent interpersonal skills and a passion for customer service.
- Other info: Flexible hours, perfect for students looking to volunteer and gain experience.
If you have excellent interpersonal skills and a passion for great customer service you might be perfect for our role as a Café Assistant! This role involves assisting with the front of house running of the Farleigh Hospice Café, working as part of the Corporate Administration team to provide a friendly and efficient service for visitors, patients and staff members in our café space.
Using your customer service skills, you will be responsible for:
- Welcoming visitors to the café, advising on the café menu (including allergens)
- Taking orders, making and serving barista-style coffees
- Serving food prepared by the catering team
- Cleaning and clearing tables
- Ensuring the smooth and efficient running of the front of house area of the café
You will be provided with all the required training for the role and supplied with an apron to wear and requested to wear suitable clothing and enclosed footwear whilst on shift.
Skills required include:
- Informing the catering team of any orders or requests
- Delivering orders to the tables
- Preparing, making and serving a variety of barista-style coffees
- Keeping the coffee machine and area clean and tidy
- Assisting in the setup and close down of tables – refills, wiping down, menus etc
- Processing café sales through the till and using a card machine for payments
- Undertaking cleaning activities to ensure that the café area is maintained in line with Environmental Health Regulations and Farleigh Hospice own standards
- Supporting colleagues and working as part of the café and kitchen team by undertaking other activities that may be required to meet demand
Suggested time commitment of approximately 3-4 hours per week.
Volunteer Café Assistant in Chelmsford employer: Volunteer Centre Harlow
Contact Detail:
Volunteer Centre Harlow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Café Assistant in Chelmsford
✨Tip Number 1
Get to know the café! Before your interview, pop in and chat with the staff. This shows your genuine interest and helps you understand the vibe of the place.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with welcoming visitors and taking orders. The more you practice, the more confident you'll feel.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well with others, as this role is all about supporting your colleagues and keeping things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Volunteer Café Assistant in Chelmsford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great customer service. Share any experiences you've had that highlight your interpersonal skills and how you enjoy making people feel welcome.
Be Specific About Your Skills: Make sure to mention any relevant skills you have, like making barista-style coffees or handling cash transactions. The more specific you are, the better we can see how you fit into our café team!
Keep It Friendly and Professional: While we love a casual vibe, remember to keep your application professional. Use a friendly tone, but make sure your spelling and grammar are spot on. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Volunteer Centre Harlow
✨Know the Café Inside Out
Before your interview, take some time to familiarise yourself with the café's menu and any special offerings. Being able to discuss menu items, including allergens, shows that you're proactive and genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, think of examples from your past experiences where you've excelled in interpersonal interactions. Be ready to share how you’ve handled difficult situations or made someone's day better with your service.
✨Dress for Success
Even though you'll be provided with an apron, make sure to wear suitable clothing and enclosed footwear to your interview. This shows that you understand the importance of maintaining a professional appearance in a café environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics or what a typical shift looks like. This not only shows your enthusiasm but also helps you gauge if the café environment is the right fit for you.
