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- Tasks: Support individuals affected by the justice system through compassionate listening and information sharing.
- Company: Next Chapter Scotland, a supportive and trauma-informed organisation.
- Benefits: Gain valuable experience, receive training, and make a real difference in people's lives.
- Why this job: Join a caring team and help others navigate their journey with empathy and understanding.
- Qualifications: Open-mindedness, ability to handle confidential information, and a commitment to support others.
- Other info: Flexible home-based role with ongoing training and Saltire Awards for volunteers aged 18-25.
We’re looking for compassionate, reliable volunteers to join our Next Chapter Scotland Helpline team. This service supports people and families affected by the justice system, providing information and signposting when needed most.
What’s Involved:
- 1 set day a week, 10am–2pm
- Two full days of initial training
- Ongoing support and optional further training if you’d like to grow your role
- Lived experience of the criminal justice system (your own or through family) is especially valued
- No PVG required
You’ll be part of a supportive, trauma‑informed team helping people take the next step in their journey. We’re looking for people who are:
- non‑judgmental (acknowledging that no‑one is completely non‑judgmental but being open to talk about any biases or concerns you may be feeling, so as to work through them)
- able to handle confidential information
- able to take detailed notes and pass them to appropriate team members
The role is home based. You will require a private space to be able to take calls without being overheard. When training is in person it is likely to be in Glasgow; online options will be available and travel expenses will be covered.
Support:
- 2 full days of induction training will be provided at the outset.
- All team members receive safeguarding and trauma‑awareness training.
- Ongoing training will be provided to all volunteers.
Restrictions:
- Minimum age: 18
- PVG not required.
- A phone will be provided, but you will need access to a computer and Wi‑Fi to use the telephone system.
Availability:
- Mon, Tue, Wed, Thu, Fri, Sat, Sun
- Morning, Afternoon, Evening
Frequency & Commitment:
We ask volunteers to commit to 1 consistent day per week. Volunteers (aged 18‑25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Helpline Volunteer in Glasgow employer: Voluntary Sector Gateway
Contact Detail:
Voluntary Sector Gateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Volunteer in Glasgow
✨Tip Number 1
Get to know the organisation! Research Next Chapter Scotland and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills. As a helpline volunteer, you'll need to be non-judgmental and supportive. Role-play with friends or family to get comfortable handling sensitive conversations.
✨Tip Number 3
Prepare some questions for the interview. This shows you're engaged and eager to learn more about the role and the team dynamics. Plus, it helps you figure out if this is the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and training opportunities there.
We think you need these skills to ace Helpline Volunteer in Glasgow
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what motivates you to volunteer with us.
Highlight Relevant Experience: If you've got any lived experience related to the criminal justice system, make sure to mention it! This is super valuable to us and can really set you apart from other applicants.
Show Your Compassion: Since we’re looking for compassionate volunteers, use your application to demonstrate your empathy and understanding. Share examples of how you've supported others in tough situations – it’ll show us you’re a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of all the amazing people who want to join our Next Chapter Scotland Helpline team.
How to prepare for a job interview at Voluntary Sector Gateway
✨Show Your Compassion
As a Helpline Volunteer, compassion is key. Be prepared to share examples from your life where you've supported others, especially in tough situations. This will demonstrate your ability to empathise with those affected by the justice system.
✨Understand the Role
Familiarise yourself with the specifics of the role and the justice system. Research Next Chapter Scotland and their mission. This knowledge will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Confidentiality
Since you'll be handling sensitive information, think about how you would maintain confidentiality. Prepare to discuss scenarios where you've had to keep information private, as this will highlight your reliability and trustworthiness.
✨Prepare for Non-Judgmental Conversations
Reflect on your own biases and how you can approach conversations without judgement. Be ready to talk about how you would handle difficult topics sensitively, as this is crucial for supporting individuals in distress.
