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- Tasks: Lead a team, support volunteers, and ensure a welcoming shop environment.
- Company: St Luke’s Hospice provides vital care and support to local patients and families.
- Benefits: Enjoy flexible hours, skill development, and the satisfaction of making a difference.
- Why this job: Join a friendly team and contribute to your community while gaining retail experience.
- Qualifications: Retail or customer service experience, strong communication skills, and a positive attitude required.
- Other info: Flexibility for weekend and evening shifts is essential.
The predicted salary is between 24000 - 36000 £ per year.
About the Role:
Are you a people person with a passion for retail and a heart for helping others?
St Luke’s Hospice is looking for a friendly, proactive Deputy Shop Manager to join our team. You’ll help keep our shop running smoothly, support our amazing volunteers, and make sure every visitor receives a warm welcome, all while raising vital funds for our hospice.
Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Luke’s and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential.
Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role.
Being able to form good relationships is essential, as is the need to build upon the positive reputation of St Luke’s with current and new supporters and colleagues, engage and work alongside key stakeholders.
Flexibility is essential for this post as there will be weekend, bank holiday and on occasion evening work as directed by city centre opening requirements. Being able to travel to all St Luke’s shops and sites for work purposes when required is essential.
Key Responsibilities:
Supporting the Shop Manager with the day-to-day running of the store
Leading and motivating our team of dedicated volunteers
Helping to maximise sales and drive donations
Creating eye-catching displays and keeping the shop looking its best
Ensuring our shop is safe, secure, and a great place to visit
Who we’re looking for:
Retail or customer service experience (paid or voluntary)
A positive, “can do” attitude and the ability to motivate a team
Good organisational skills and attention to detail
Flexibility to step up and run the shop when needed
Why Join Us:
Be part of a warm, welcoming team that makes a real difference in your local community
Develop your skills in retail and team leadership
Know that every sale you make helps fund expert care for local patients and families.
If you\’re ready to bring your expertise and compassion to St. Luke’s Hospice and contribute to the well-being of our patients, we encourage you to apply now.
You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits
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Deputy Manager - Crystal Peaks employer: Voluntary Action Sheffield
Contact Detail:
Voluntary Action Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Crystal Peaks
✨Tip Number 1
Familiarise yourself with St Luke’s Hospice and its mission. Understanding their values and the impact they have on the community will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in retail or customer service by preparing specific examples of how you've successfully led a team or improved sales. This will show that you have the practical skills needed for the Deputy Shop Manager position.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about your leadership experiences. Being able to articulate your thoughts clearly will be crucial when discussing your ability to motivate and support a diverse team.
✨Tip Number 4
Be prepared to discuss how you would handle difficult situations, especially those involving volunteers or customers. Think of examples where you've resolved conflicts or made decisions under pressure, as this will showcase your problem-solving abilities.
We think you need these skills to ace Deputy Manager - Crystal Peaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail or customer service experience. Emphasise any leadership roles or volunteer work that showcases your ability to motivate a team and manage day-to-day operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and helping others. Mention specific examples of how you've successfully led a team or resolved issues in previous roles, and express your enthusiasm for contributing to St Luke’s Hospice.
Showcase Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively engaged with diverse groups, whether in a retail setting or through volunteer work, to demonstrate your ability to connect with both staff and customers.
Demonstrate Flexibility: Mention your willingness to work flexible hours, including weekends and bank holidays. This shows that you understand the demands of the role and are ready to step up when needed, which is crucial for the Deputy Shop Manager position.
How to prepare for a job interview at Voluntary Action Sheffield
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and helping others during the interview. Share specific examples of how you've contributed positively in previous roles, especially in customer service or volunteer positions.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, whether in a paid or voluntary capacity. Highlight situations where you motivated others, resolved conflicts, or made decisions that benefited the team or organisation.
✨Emphasise Communication Abilities
Strong communication is key for this role. Be ready to provide examples of how you've effectively communicated with diverse groups, including volunteers and stakeholders, and how you’ve promoted a positive environment.
✨Be Ready for Flexibility Questions
Since flexibility is essential for this position, think about your availability and willingness to work weekends or evenings. Be honest about your schedule and show that you're adaptable to the needs of the shop.