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- Tasks: Deliver friendly service, prepare drinks and food, and maintain a clean café environment.
- Company: Join the vibrant Nineteen38 Coffee team, part of the Royal Voluntary Service.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access exclusive employee perks.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Café at Nineteen38 Coffee™ at Morton House in Luton.
Responsibilities:
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards, and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Preparing hot and cold drinks.
- Serving and preparing freshly made food such as baguettes, cake, sandwiches and pastries.
- Receiving incoming deliveries, distributing, maintaining, and date-rotating stock as appropriate; assisting with regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- May involve pushing loaded trolleys of stock for distances.
Hours and Schedule:
25 hours per week (5 shifts of 5 hours), including all bank holidays. Typical schedule: Monday to Friday with weekends on a rota basis supporting the sister site at Wigmore Valley Park. Typical shifts: Open to close could be 07:30-13:00 or 10:00-15:30.
What You’ll Bring:
Working at Nineteen38 Coffee™ requires excellent customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements:
- Previous experience in a barista/cafe environment would be an advantage.
- Can remain calm & professional in a fast-paced environment.
- The ability to deliver excellent customer service.
- Knowledge of EPOS systems.
- Knowledge of Food Safety & Health & Safety procedures.
- Excellent communication skills.
- Enjoy working within a passionate team as well as working on your own on occasions.
- Skilled at organising, delegating & prioritising.
- Flexible to the needs of the business & can attend out-of-hours training if required.
- Knowledge and experience of general administrative processes.
- Experience with email and internet is required.
Job Benefits:
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
- Up to 2 days paid volunteer leave a year, through our employer-supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- 2 × Salary Death in Service Benefit, subject to qualification.
- Enhanced Family Leave schemes.
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online.
- A 24-hour doctor line, financial support with dental/optical and other therapies.
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included.
- Extensive online and on-the-job training to ensure you will succeed in your role.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities and society.
Equalities, Diversity and Inclusion:
At Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service, we celebrate difference and encourage everyone to join us and be themselves at work. Our commitment to equality, diversity and inclusion (EDI) is reflected in our workplace and the communities we serve. To find out more about our commitment to EDI, visit our website.
Join Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours employer: Voluntary Action LeicesterShire (VAL)
Contact Detail:
Voluntary Action LeicesterShire (VAL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours
✨Tip Number 1
Get to know the café! Before your interview, pop into Nineteen38 Coffee and soak up the vibe. Chat with staff and customers to get a feel for the place. This will help you show genuine interest during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-play these situations with a friend to build your confidence and showcase your ability to stay calm under pressure.
✨Tip Number 3
Be ready to talk about teamwork! Since you'll be working alongside volunteers and staff, prepare examples of how you've successfully collaborated in the past. Highlight your adaptability and how you can lead by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our community-focused team at Nineteen38 Coffee. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with our community vibe at Nineteen38 Coffee. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any previous experience in customer service or café environments. We love seeing how your skills align with what we do, so don’t hold back on those relevant details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Retail Customer Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Voluntary Action LeicesterShire (VAL)
✨Know Your Coffee
Familiarise yourself with the different types of beverages and food items offered at Nineteen38 Coffee. Being able to discuss your favourite drinks or suggest menu items during the interview will show your genuine interest in the role and the café.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Retail Customer Assistant.
✨Understand Health and Safety Standards
Brush up on food hygiene and health and safety regulations relevant to cafés. Being knowledgeable about these standards will demonstrate your commitment to maintaining a safe and clean environment for both customers and staff.
✨Engage with the Team Spirit
Since you'll be working alongside volunteers and a team, express your enthusiasm for teamwork during the interview. Share experiences where you collaborated effectively with others, as this will highlight your ability to contribute positively to the café's atmosphere.