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For Companies At a Glance
- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a vibrant café environment.
- Company: Join the Royal Voluntary Service, making a difference in your community.
- Benefits: Earn £12.43 per hour, enjoy 26 days holiday, and access great employee perks.
- Why this job: Be part of a passionate team and make a positive impact on lives and communities.
- Qualifications: Positive attitude, communication skills, and a willingness to learn are key.
- Other info: Flexible hours, extensive training, and opportunities for career growth await you.
The predicted salary is between 12 - 16 £ per hour.
Please note that the advertised rate is pay award pending as of 1st April 2026. As our new rates are yet to be published, this will be set to meet or exceed National Minimum Wage laws.
About the Retail Customer Assistant Role
Royal Voluntary Service cafes are part of the fabric of the community and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Location and Schedule
Address: Royal Voluntary Service Cafe Wigmore Valley Park, 66 Eaton Green Road, Luton, LU2 9JB. Part‑time, permanent (28 hours per week on a rota basis, with Thursday to Sunday during off‑peak, and 4 days out of 7 during peak and holiday periods). Overtime may be available.
Responsibilities
- Providing friendly, helpful, and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards, ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
Job Requirements
- Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest.
- The ability to deliver outstanding customer service.
- Excellent communication skills.
- Demonstrates a high level of organisational skills.
- Familiarity with email and internet is required.
- A flexible approach towards working hours.
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions.
- Can demonstrate a proficient level of literacy and numeracy.
- Knowledge of EPOS / till systems would be advantageous.
- Knowledge and experience of general administrative processes.
- A willingness to undertake training and continuing professional development.
Job Profile
This role involves ensuring the effective operation of the retail outlet, maintaining outstanding store standards and providing friendly, helpful and excellent customer service to all customers. The role may involve pushing loaded trolleys of stock for distances.
Success Profile
- Delivers objectives, quality orientation, teamwork, service delivery focused, following directions, interpersonal sensitivity and commitment to equality, diversity and inclusion.
Benefits
- Salary of £12.43 per hour (FTE £22,638 per annum).
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
- Up to 2 days paid volunteer leave a year, through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- 2 x Salary Death in Service Benefit, subject to qualification.
- Enhanced Family Leave schemes.
- Employee benefits package with access to an exclusive rewards website.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free confidential employee assistance programme with up to six face‑to‑face counselling sessions included.
- Extensive online and on‑the‑job training to ensure success in the role.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities and society.
If you feel you have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you! The closing date for this role is 16 April 2026. We reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant at Wigmore Valley Park - 28 hours in Luton employer: Voluntary Action LeicesterShire (VAL)
Contact Detail:
Voluntary Action LeicesterShire (VAL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Wigmore Valley Park - 28 hours in Luton
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A neat appearance shows that you respect the role and the customers you'll be serving. Plus, it gives a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple way to remind them of your interest and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Assistant at Wigmore Valley Park - 28 hours in Luton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous retail or café experience, even if it’s just a little, and how it relates to the Retail Customer Assistant role.
Show Off Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your writing style or examples of past interactions, make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Voluntary Action LeicesterShire (VAL)
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant involves. Familiarise yourself with the responsibilities like providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Think of examples from past experiences where you provided great service or resolved a customer issue. This will highlight your ability to connect with customers and work well in a team.
✨Prepare for Practical Scenarios
You might be asked how you'd handle specific situations, like a busy shift or a difficult customer. Practice your responses to these scenarios, focusing on your problem-solving skills and positive attitude. This will show that you can think on your feet and maintain a friendly demeanour under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.