At a Glance
- Tasks: Provide excellent customer service and manage a busy retail shop at Leicester General Hospital.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.96 per hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team.
- Qualifications: Previous retail experience and strong communication skills are essential.
The predicted salary is between 12.96 - 12.96 £ per hour.
Job Description
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Leicester General Hospital, Gwendolen Road, LE5 4PW.
You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About The Retail Senior Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.
Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices.
Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will support the day‑to‑day management of our busy retail shop at Leicester General Hospital RVS.
- In This Role, You Will Be Responsible For
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
- Supervise the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set & be able to direct, train & support your team to deliver
- Hours
25 hours per week – Working 5 from 7 days a week, 5 hours shift on a rota basis, including weekends.
Shifts will predominantly be scheduled Monday to Friday, with weekend shifts on a rota basis.
Shift times typically include 07:30–12:30 , 13:30 -18:30.
There may also be opportunities for paid overtime in busy periods or to cover absence, and you will also be available to work at our site at Leicester Royal Hospital.
What You'll Bring
Working in a hospital requires a special kind of customer service.
Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day.
The key is to adapt your approach to each person to ensure their needs are met.
- This Is What You'll Bring To The Role
- Previous experience in a retail or cafe environment with experience of managing people
- Knowledge of EPOS systems would be advantageous.
- Knowledge and experience of general administrative processes.
- Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
- Excellent communications skills
- Skilled at Organising, Delegating & Prioritising
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out of hours training if required
- This Is What You'll Be Doing
You will supervise the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
To support the manager to deliver set KPI’s by directing, developing & supervising a team to achieve set goals.
Ensuring that all policy & procedures are followed at all times.
- Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
- Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
- Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.
- Be able to communicate & feedback to your team & your manager on good performance but be able to challenge when you see there is an improvement required.
- Flexible to the needs of the business & be available to work any day of the week including weekends. You may require to work out of hours to assist in training or stock takes.
- This Is How You'll Be Doing It
- Service
- Delivery
Focused: Identifies and focuses on the individual needs and concerns of the customer or client.
Engages and responds accordingly with a professional and high-quality service.
Is committed to keeping people safe from harm.
Delivers
Objectives: Strives to deliver what is expected or required and consistently meets objectives and deadlines.
Is dependable and does not like abandoned tasks without seeing them through to the end.
Work is often conducted in a thorough and methodical manner.
Enable
Volunteers: Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity.
Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience.
Is not afraid to implement changes to their approach to volunteering.
Supporting & Managing
Others: Enjoys supporting other people by getting involved and trying to help them when they have problems.
Is comfortable to contribute to joint activities and enjoys teamwork.
Is approachable, collaborative and dependable.
Quality
Orientation: Pays attention, is precise, checks, and completes things.
Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk.
Adheres to policy and standards.
Leadership: Likes to take charge of, empowers and directs people and activities.
Clearly sees the way ahead, inspires and motivates others to follow their lead in order to achieve goals.
Following
Directions: Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected.
Works productively in co‑operation with, and support of, others.
Equality, Diversity, and
Inclusion: Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve.
Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
Benefits
- Salary of £12.96 per hour (FTE £23,599 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Base Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24‑hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities, and society
If you feel you have the skills and experience please click ‘apply’ today, we’d love to hear from you!
Please note if you are successful with your application that is role is subject to DBS check.
This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 14 August 2026.
However, we reserve the right to close this vacancy early should sufficient applications be received.
Please do not delay your application we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams.
We celebrate difference and encourage everyone to join us and be themselves at work.
To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities, and change society.
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Retail Senior Customer Assistant at Leicester General Hospital - 25 hours employer: Voluntary Action LeicesterShire (VAL)
Royal Voluntary Service is an exceptional employer, offering a supportive and inclusive work environment at Leicester General Hospital. With competitive pay, generous holiday allowances, and opportunities for personal and professional growth, employees can thrive while making a meaningful impact in their community. Join a passionate team dedicated to providing excellent customer service and enhancing the hospital experience for patients and visitors alike.
Contact Details:
Voluntary Action LeicesterShire (VAL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
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We think you need these skills to ace Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Voluntary Action LeicesterShire (VAL) that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Voluntary Action LeicesterShire (VAL) will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Voluntary Action LeicesterShire (VAL) and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Voluntary Action LeicesterShire (VAL)
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Voluntary Action LeicesterShire (VAL), it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Voluntary Action LeicesterShire (VAL)!
