At a Glance
- Tasks: Provide friendly service, operate the till, and support volunteers in a vibrant hospital café.
- Company: Join the Royal Voluntary Service, a key part of the NHS community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access exclusive discounts.
- Other info: Flexible hours, career development opportunities, and a chance to impact lives.
- Why this job: Make a real difference while gaining valuable experience in a supportive environment.
- Qualifications: Customer service skills and a positive attitude are essential; training provided.
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
You will work as a part‑time, permanent Retail Customer Assistant at Gartnavel General Hospital, earning £12.71 per hour (FTE £23,136 per annum). Your days will involve welcoming customers, operating the till, maintaining store cleanliness and supporting volunteers.
Responsibilities- Provide friendly, helpful and efficient service at all times
- Welcome customers, inform them of specials or new products, answer questions and accept orders and payments
- Operate the till and cash out at close of shift
- Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards, and keep all areas tidy
- Replenish stock and displays regularly and order supplies when required
- Prepare hot and cold drinks (café) and serve freshly made food such as cake, sandwiches and pastries
- Receive deliveries, distribute, date‑rotate, and assist with stock checks
- Engage with volunteers, direct and lead by example to ensure a positive volunteer experience
- Push loaded trolleys of stock for long distances when required
- Support the team by working flexible hours, including some weekend work on a rota basis; paid overtime may be available during busy periods or to cover absences
- Previous experience in a retail or café environment is an advantage, but training will be provided
- Excellent customer service skills and a positive, can‑do attitude
- Strong communication and organisational abilities
- Computer literacy, including familiarity with email and internet
- Flexibility to work various hours and adapt to changing demands
- Proficiency in literacy and numeracy
- Knowledge of EPOS/till systems and general administrative processes is a plus
- Willingness to undergo training and pursue continuous professional development
- Competitive hourly rate of £12.71 (£23,136 per annum)
- 26 days of holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata)
- Up to two days of paid volunteer leave per year via our employer‑supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- Comprehensive pension scheme
- Salary Death in Service benefit (subject to qualification)
- Enhanced family leave schemes
- Access to exclusive rewards website for discounts and cashback online
- 24‑hour medical line, financial support with dental, optical and other therapies
- Free, confidential employee assistance programme with up to six face‑to‑face counselling sessions
- Extensive online and on‑the‑job training to support success in the role
- Opportunities for flexible working arrangements and career development
- The chance to make a lasting impact on lives, communities and society
We celebrate difference and encourage everyone to join us and be themselves at work. We are committed to promoting equality and diversity in the workplace and the communities we serve.
Retail Customer Assistant at Gartnavel General Hospital in Glasgow employer: Voluntary Action LeicesterShire (VAL)
Royal Voluntary Service is an exceptional employer, offering a supportive and inclusive work environment at Gartnavel General Hospital. With competitive pay, generous holiday allowances, and opportunities for professional development, employees can thrive while making a meaningful impact in their community. The culture promotes teamwork and flexibility, ensuring that every Retail Customer Assistant feels valued and empowered to contribute to the well-being of patients and visitors alike.
Contact Details:
Voluntary Action LeicesterShire (VAL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Gartnavel General Hospital in Glasgow
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
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Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
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Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Voluntary Action LeicesterShire (VAL), may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Voluntary Action LeicesterShire (VAL) that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Voluntary Action LeicesterShire (VAL) will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Voluntary Action LeicesterShire (VAL) and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Voluntary Action LeicesterShire (VAL)
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Voluntary Action LeicesterShire (VAL), it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Voluntary Action LeicesterShire (VAL)!
