Retail Customer Assistant at Gartnavel General Hospital in Glasgow

Glasgow Full-Time No working from home possible

Apply Now

At a Glance

Tasks: Provide friendly service, operate the till, and support volunteers in a vibrant hospital café.
Company: Join the Royal Voluntary Service, a key part of the NHS community.
Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access exclusive discounts.
Other info: Flexible hours, career development opportunities, and a chance to impact lives.
Why this job: Make a real difference while gaining valuable experience in a supportive environment.
Qualifications: Customer service skills and a positive attitude are essential; training provided.

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

You will work as a part‑time, permanent Retail Customer Assistant at Gartnavel General Hospital, earning £12.71 per hour (FTE £23,136 per annum). Your days will involve welcoming customers, operating the till, maintaining store cleanliness and supporting volunteers.

Responsibilities

Provide friendly, helpful and efficient service at all times
Welcome customers, inform them of specials or new products, answer questions and accept orders and payments
Operate the till and cash out at close of shift
Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards, and keep all areas tidy
Replenish stock and displays regularly and order supplies when required
Prepare hot and cold drinks (café) and serve freshly made food such as cake, sandwiches and pastries
Receive deliveries, distribute, date‑rotate, and assist with stock checks
Engage with volunteers, direct and lead by example to ensure a positive volunteer experience
Push loaded trolleys of stock for long distances when required
Support the team by working flexible hours, including some weekend work on a rota basis; paid overtime may be available during busy periods or to cover absences

What You’ll Bring

Previous experience in a retail or café environment is an advantage, but training will be provided
Excellent customer service skills and a positive, can‑do attitude
Strong communication and organisational abilities
Computer literacy, including familiarity with email and internet
Flexibility to work various hours and adapt to changing demands
Proficiency in literacy and numeracy
Knowledge of EPOS/till systems and general administrative processes is a plus
Willingness to undergo training and pursue continuous professional development

Benefits

Competitive hourly rate of £12.71 (£23,136 per annum)
26 days of holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata)
Up to two days of paid volunteer leave per year via our employer‑supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
Comprehensive pension scheme
Salary Death in Service benefit (subject to qualification)
Enhanced family leave schemes
Access to exclusive rewards website for discounts and cashback online
24‑hour medical line, financial support with dental, optical and other therapies
Free, confidential employee assistance programme with up to six face‑to‑face counselling sessions
Extensive online and on‑the‑job training to support success in the role
Opportunities for flexible working arrangements and career development
The chance to make a lasting impact on lives, communities and society

Equality, Diversity & Inclusion

We celebrate difference and encourage everyone to join us and be themselves at work. We are committed to promoting equality and diversity in the workplace and the communities we serve.