Retail Customer Assistant at Forth Valley Hospital in Falkirk

£12.71 per hour (FTE £23,136 per annum).

About The Retail Customer Assistant Role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Forth Valley Royal Hospital.

Position: Retail Customer Assistant, part‑time, permanent basis.

Key Responsibilities

• Providing friendly, helpful and efficient service at all times.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
• Operating the till and performing cash reconciliation.
• Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
• Preparing hot and cold drinks and serving freshly made food such as cake, sandwiches and pastries.
• Assisting with receiving incoming deliveries, distributing, maintaining and rotating stock; assisting in accurate completion of regular stock checks.
• Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
• Possibility of pushing loaded trolleys of stock for long distances.

Hours: 7 hours on Saturdays. Retail sites are open on weekends and bank holidays and there may be opportunities for paid overtime during busy periods.

Qualifications and Experience

• Previous experience in a retail or cafe environment is an advantage, but training will be provided.
• Positive attitude, can‑do mindset, willingness to work.
• Outstanding customer service skills.
• Excellent communication skills.
• Strong organisational skills.
• Familiarity with email and internet is required.
• Flexible approach towards working hours.
• Enjoying working within a passionate team of employees and volunteers, and being able to work independently when needed.
• Proficient literacy and numeracy.
• Knowledge of EPOS/till systems is advantageous.
• Knowledge and experience of general administrative processes.
• Willingness to undertake training and continuing professional development.

Professional Attributes

• Delivers Objectives: Strives to deliver what is expected or required, consistently meets objectives and deadlines, dependable and sees tasks through to completion.
• Quality Orientation: Pays attention, is precise, checks and completes tasks correctly, focuses on minimizing risk and adheres to policy and standards.
• Team Working: Enjoys collaborating, supports others, is open to cooperation and compromise for overall good of the team and customer.
• Service Delivery Focused: Identifies and responds to individual customer needs, engages professionally and focuses on high‑quality service.
• Following Directions: Motivated to accept and comply with standard instructions, delivers accurately on promised or expected tasks.
• Interpersonal Sensitivity: Able to interact with others in a sensitive and effective way, respects and works well with others, builds healthy relationships.
• Equality, Diversity, and Inclusion: Values difference, sets a positive inclusive example, promotes inclusive practices and encourages others to participate in charity‑wide inclusion activities.

Benefits

• Salary of £12.71 per hour (FTE £23,136 per annum).
• 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
• Up to 2 days of paid volunteer leave a year through the employer‑supported volunteer scheme.
• Ten weeks’ company sick pay following successful completion of probation.
• A great pension scheme.
• 2 × salary death in service benefit, subject to qualification.
• Enhanced family leave schemes.
• Employee benefits package providing access to an exclusive rewards website for discounts and cashback online.
• 24‑hour doctor line, financial support with dental/optical and other therapies.
• Free confidential employee assistance programme with up to six face‑to‑face counselling sessions.
• Extensive online and on‑the‑job training to ensure success in your role.
• Opportunities to discuss flexible working.
• Opportunities to develop new skills and progress your career.
• Chance to make a positive, lasting impact that changes lives, communities and society.

Application Information

Closing date for this role is 8 May 2026. Applications may be closed early should sufficient applications be received. Note: The role is subject to satisfactory DBS/PVG check. We welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. Royal Voluntary Service is committed to equality, diversity and inclusion. For more information on our commitments, visit our website.