At a Glance
- Tasks: Assist customers with enquiries and provide top-notch service across various council services.
- Company: Chichester District Council, dedicated to excellent customer service and team support.
- Benefits: Competitive salary, flexible working, generous holiday, and health & wellness perks.
- Other info: Comprehensive training provided and opportunities for professional development.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Positive attitude, strong communication skills, and teamwork experience.
The predicted salary is between 26824 - 28142 £ per year.
Chichester District Council are committed to providing a first-class service to its customers and in recognition of this commitment, we equip and train our frontline staff to be true customer champions.
If you:
- have a positive attitude
- enjoy dealing with a variety of people and queries
- are self-motivated
- are a team player
then we would welcome your interest in the following vacancy. The customer services officer will answer customer enquiries across many council services, via the telephone and email. Additionally, officers are responsible for greeting all persons visiting the offices and assisting them, as appropriate. This post is busy and challenging within a constantly evolving service. Thorough training will be provided to the successful candidate.
Applicants should have the ability to work as part of a team and have excellent communication and IT skills.
For more information about the post please contact Victoria Stapleton on 01243 785166. Interviews to be held on 30th June and 1st July 2026.
Employee benefits include:
- Excellent defined benefits Pension Scheme
- Minimum 26 days holiday going up to 31 days after 5 years (or before with previous service) plus paid Bank Holidays
- Flexi-time (available for most positions) - potential to build up an extra 12 days leave a year
- Flexible working arrangements including working from home and 9-day fortnight options
- Employee Assistance Programme for staff and their relatives
- Cycle to Work Scheme/Car and Cycle Loan Scheme/discounted city centre parking/Lease Car Scheme
- Health & Wellbeing initiatives including free health checks and free eye tests plus subsidised leisure centre membership
- Payment of your main professional subscription fee.
- Training and development opportunities – including funding of professional qualification training
- Staff Awards Scheme
Chichester District Council has a commitment to Equality of Opportunity in Employment. If you have a disability which makes it difficult for you to complete our application form please contact the HR Section who will assist you.
Customer Services Officer in Chichester employer: Voluntary Action Arun & Chichester
Chichester District Council is an exceptional employer that prioritises the well-being and development of its staff, offering a comprehensive benefits package including a generous pension scheme, flexible working arrangements, and extensive training opportunities. With a commitment to fostering a positive work culture, employees are empowered to excel as customer champions while enjoying a supportive environment that values teamwork and personal growth.
Contact Details:
Voluntary Action Arun & Chichester Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Chichester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Voluntary Action Arun & Chichester. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Voluntary Action Arun & Chichester before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officer in Chichester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Voluntary Action Arun & Chichester:Your cover letter is your chance to shine! Tell us why you want to work at Voluntary Action Arun & Chichester specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Voluntary Action Arun & Chichester!
How to prepare for a job interview at Voluntary Action Arun & Chichester
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
