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For Companies At a Glance
- Tasks: Conduct KYB reviews and support merchants during onboarding and early lifecycle.
- Company: Join a dynamic London-based payments startup founded by industry leaders.
- Benefits: Equity in the company, remote work options, and quarterly retreats.
- Why this job: Be part of a mission-driven team transforming global payments with innovative solutions.
- Qualifications: 1-3 years in KYB/KYC/AML or financial-crime operations preferred.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume (www.getvolume.co.uk) is a London-based payments startup on a mission to move money seamlessly around the world. Our mission is to create a universal checkout on the Internet enabling online shoppers to pay and businesses to get paid quickly, easily, conveniently, and eventually for free with just one click.
Our Culture
We don’t follow the traditional corporate or start-ups model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals.
What you can expect from us:
- Meaningful equity in the company
- Work from home or from our incredible offices in London and Krakow
- A one-off remote-working budget to help you set up your home office
- Quarterly exotic retreats in fabulous locations
- 24 days holiday as standard
- 30 day ‘work from anywhere’ policy
- Free lunch if you choose to work from the office on Wednesday
The role
We are hiring a KYB & Merchant Operations Analyst to sit at the intersection of Compliance, Operations and Merchant Support. This role is responsible for executing high-quality KYB reviews and acting as first-line operational support for merchants during onboarding and early lifecycle. You will be a critical part of ensuring we scale safely, efficiently, and with strong regulatory discipline. This is not a call-centre role. It is an analytical, process-driven position with direct exposure to real payment flows, regulated partners, and complex merchant models.
Your Mission
- KYB & Compliance Operations (primary focus)
- Conduct KYB reviews on merchants across the UK and EU
- Review corporate documents, ownership structures, UBOs and directors
- Perform sanctions, PEP and adverse media screening
- Assess merchant business models, use cases and payment flows
- Support Enhanced Due Diligence processes by gathering evidence and preparing structured case summaries
- Maintain clear audit trails and documentation in line with regulatory expectations
- Escalate risk issues to the MLRO or Head of Compliance with concise, well-reasoned analysis
- Keep merchant risk profiles and records up to date
- Maintain clean audit trails and defensible notes in FirstAML/case systems; escalate suspicions to the MLRO.
- Ensure alignment with MLRs 2017, JMLSG, FCA, FATF and PSD2/PSRs.
- Financial Crime & Risk Operations
- Partner with Sales/Onboarding/Legal to clear documentation gaps and apply risk-based requirements.
- Contribute to merchant monitoring (early-warning indicators, chargeback/fraud patterns, usage vs. declared activity, velocity checks).
- Support remediation, QA sampling and control testing; feed insights into policy/process updates.
- Merchant Operations & Support
- Act as a trusted technical contact for live merchants: triage/resolve integration issues, daily errors and escalations for Merchants
- Troubleshoot/reproduce problems; propose fixes/workarounds; own communications while coordinating with Engineering for complex cases.
- Operate the Plain platform to consolidate Slack/Teams/WhatsApp/Telegram/email into one queue; prioritise tickets, track SLAs and drive closure.
- Create/update knowledge-base articles and runbooks to reduce repeat issues and enable self-serve.
- Enablement & Improvement
- Document repeatable onboarding standards and checklists by merchant type/MCC/geo.
- Identify and implement automations (registry lookups, bank account validation, screening rules) to increase throughput and quality.
- Provide feedback loops to Product/Engineering on risk controls, integration friction and policy-driven UX.
About you
- 1–3+ years in KYB/KYC/AML, onboarding, or financial-crime operations (FinTech/payments preferred).
- Preferred experience in the mobile payments, merchant acquiring, account-to-account or fintech.
- Strong grasp of corporate KYB: UBO discovery, complex structures, controller verification, merchant site/app reviews, MCC risk, expected vs. actual activity.
- Hands-on with screening/case tools (FirstAML, World-Check, Dow Jones, LexisNexis, etc.).
- Ability to interpret/apply MLRs 2017, JMLSG, FATF; familiarity with PSD2/PSRs.
- Crisp written reasoning and defensible due-diligence notes; calm, diplomatic escalation style.
- Comfort in a fast-paced, regulated environment with shifting priorities.
Nice to have
- Exposure to card-not-present risk, chargebacks, fraud signals and monitoring rules.
- Familiarity with CRM/case systems, company registries (Companies House, OpenCorporates), basic SQL/log reading.
- Experience with payments integrations/APIs and Postman/cURL-level debugging.
KYB & Merchant Operations Analyst in Liverpool employer: Volume
Contact Detail:
Volume Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYB & Merchant Operations Analyst in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Volume and understand our mission to create a universal checkout. Be ready to discuss how your skills in KYB and compliance can help us scale safely and efficiently. Show us you’re passionate about making payments seamless!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in being part of our team. Plus, it helps us keep track of your application better, so we can get back to you quicker.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat that excited you about the role. It keeps you fresh in our minds and shows you’re really keen on joining the team.
We think you need these skills to ace KYB & Merchant Operations Analyst in Liverpool
Some tips for your application 🫡
Show Your Passion for Payments: When writing your application, let us see your enthusiasm for the payments industry! Share any relevant experiences or projects that highlight your interest in KYB and merchant operations. We love candidates who are genuinely excited about what we do!
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is well-structured and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our specific role. Highlight your experience with KYB, KYC, or AML processes, and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Volume
✨Know Your KYB Basics
Make sure you brush up on your knowledge of Know Your Business (KYB) processes. Understand the key components like UBO discovery, corporate structures, and the importance of compliance with MLRs and FATF guidelines. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Since this role is analytical and process-driven, prepare to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully navigated complex situations or improved processes. Be ready to explain your thought process clearly.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like FirstAML and World-Check. If you have experience with any screening or case management tools, be prepared to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about how you would approach issues like integration problems or compliance challenges, and be ready to articulate your strategies for resolution.
