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For Companies At a Glance
- Tasks: Conduct KYB reviews and support merchants during onboarding and early lifecycle.
- Company: Join a dynamic London-based payments startup founded by industry leaders.
- Benefits: Equity in the company, remote work options, and quarterly retreats.
- Why this job: Be part of a mission-driven team transforming global payments with innovative solutions.
- Qualifications: 1-3 years in KYB/KYC/AML or financial-crime operations preferred.
- Other info: Enjoy a collaborative culture that empowers you to own your work.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume (www.getvolume.co.uk) is a London-based payments startup on a mission to move money seamlessly around the world. Our mission is to create a universal checkout on the Internet enabling online shoppers to pay and businesses to get paid quickly, easily, conveniently, and eventually for free with just one click.
Our Culture
We don’t follow the traditional corporate or start-ups model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals.
What you can expect from us:
- Meaningful equity in the company
- Work from home or from our incredible offices in London and Krakow
- A one-off remote-working budget to help you set up your home office
- Quarterly exotic retreats in fabulous locations
- 24 days holiday as standard
- 30 day ‘work from anywhere’ policy
- Free lunch if you choose to work from the office on Wednesday
The role
We are hiring a KYB & Merchant Operations Analyst to sit at the intersection of Compliance, Operations and Merchant Support. This role is responsible for executing high-quality KYB reviews and acting as first-line operational support for merchants during onboarding and early lifecycle. You will be a critical part of ensuring we scale safely, efficiently, and with strong regulatory discipline. This is not a call-centre role. It is an analytical, process-driven position with direct exposure to real payment flows, regulated partners, and complex merchant models.
Your Mission
- KYB & Compliance Operations (primary focus)
- Conduct KYB reviews on merchants across the UK and EU
- Review corporate documents, ownership structures, UBOs and directors
- Perform sanctions, PEP and adverse media screening
- Assess merchant business models, use cases and payment flows
- Support Enhanced Due Diligence processes by gathering evidence and preparing structured case summaries
- Maintain clear audit trails and documentation in line with regulatory expectations
- Escalate risk issues to the MLRO or Head of Compliance with concise, well-reasoned analysis
- Keep merchant risk profiles and records up to date
- Maintain clean audit trails and defensible notes in FirstAML/case systems; escalate suspicions to the MLRO.
- Ensure alignment with MLRs 2017, JMLSG, FCA, FATF and PSD2/PSRs.
- Financial Crime & Risk Operations
- Partner with Sales/Onboarding/Legal to clear documentation gaps and apply risk-based requirements.
- Contribute to merchant monitoring (early-warning indicators, chargeback/fraud patterns, usage vs. declared activity, velocity checks).
- Support remediation, QA sampling and control testing; feed insights into policy/process updates.
- Merchant Operations & Support
- Act as a trusted technical contact for live merchants: triage/resolve integration issues, daily errors and escalations for Merchants
- Troubleshoot/reproduce problems; propose fixes/workarounds; own communications while coordinating with Engineering for complex cases.
- Operate the Plain platform to consolidate Slack/Teams/WhatsApp/Telegram/email into one queue; prioritise tickets, track SLAs and drive closure.
- Create/update knowledge-base articles and runbooks to reduce repeat issues and enable self-serve.
- Enablement & Improvement
- Document repeatable onboarding standards and checklists by merchant type/MCC/geo.
- Identify and implement automations (registry lookups, bank account validation, screening rules) to increase throughput and quality.
- Provide feedback loops to Product/Engineering on risk controls, integration friction and policy-driven UX.
About you
- 1–3+ years in KYB/KYC/AML, onboarding, or financial-crime operations (FinTech/payments preferred).
- Preferred experience in the mobile payments, merchant acquiring, account-to-account or fintech.
- Strong grasp of corporate KYB: UBO discovery, complex structures, controller verification, merchant site/app reviews, MCC risk, expected vs. actual activity.
- Hands-on with screening/case tools (FirstAML, World-Check, Dow Jones, LexisNexis, etc.).
- Ability to interpret/apply MLRs 2017, JMLSG, FATF; familiarity with PSD2/PSRs.
- Crisp written reasoning and defensible due-diligence notes; calm, diplomatic escalation style.
- Comfort in a fast-paced, regulated environment with shifting priorities.
Nice to have
- Exposure to card-not-present risk, chargebacks, fraud signals and monitoring rules.
- Familiarity with CRM/case systems, company registries (Companies House, OpenCorporates), basic SQL/log reading.
- Experience with payments integrations/APIs and Postman/cURL-level debugging.
KYB & Merchant Operations Analyst in Leicester employer: Volume
Contact Detail:
Volume Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYB & Merchant Operations Analyst in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Volume and understand their mission and culture. Think about how your skills in KYB and compliance can contribute to their goals. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in KYB or financial crime operations. Use metrics to demonstrate your impact and how you can help Volume scale safely.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Volume team. Don’t miss out on this opportunity!
We think you need these skills to ace KYB & Merchant Operations Analyst in Leicester
Some tips for your application 🫡
Show Your Passion for Payments: When writing your application, let us know why you're excited about the payments industry! Share any relevant experiences or projects that highlight your enthusiasm for making money movement seamless.
Be Clear and Concise: We love a good story, but keep it short and sweet! Make sure your application is easy to read and gets straight to the point. Highlight your skills and experiences that align with the KYB & Merchant Operations Analyst role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our specific job description. Mention how your background in KYB/KYC/AML fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Volume
✨Know Your KYB Basics
Make sure you brush up on your knowledge of Know Your Business (KYB) processes. Understand the key components like UBO discovery, corporate structures, and the importance of compliance with MLRs and FATF guidelines. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used analytical skills in previous roles, especially in financial crime operations or onboarding. Be ready to explain how you approached complex problems and what tools you used, such as FirstAML or World-Check, to support your decisions.
✨Demonstrate Your Communication Style
Since this role involves liaising with merchants and internal teams, practice articulating your thoughts clearly and diplomatically. Think of scenarios where you had to escalate issues or resolve conflicts, and be prepared to share how you handled those situations effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities in real-time. For instance, how would you handle a merchant's integration issue? Think through your response, focusing on your troubleshooting process and how you would communicate with both the merchant and engineering teams.
