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For Companies At a Glance
- Tasks: Conduct KYB reviews and support merchants during onboarding and early lifecycle.
- Company: Join a dynamic London-based payments startup founded by industry leaders.
- Benefits: Equity in the company, remote work options, and quarterly retreats.
- Why this job: Be part of a mission-driven team transforming global payments with innovative solutions.
- Qualifications: 1-3 years in KYB/KYC/AML or financial-crime operations preferred.
- Other info: Enjoy a flexible work culture with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume (www.getvolume.co.uk) is a London-based payments startup on a mission to move money seamlessly around the world. Our mission is to create a universal checkout on the Internet enabling online shoppers to pay and businesses to get paid quickly, easily, conveniently, and eventually for free with just one click.
Our Culture
We don’t follow the traditional corporate or start-ups model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals.
What you can expect from us:
- Meaningful equity in the company
- Work from home or from our incredible offices in London and Krakow
- A one-off remote-working budget to help you set up your home office
- Quarterly exotic retreats in fabulous locations
- 24 days holiday as standard
- 30 day ‘work from anywhere’ policy
- Free lunch if you choose to work from the office on Wednesday
The role
We are hiring a KYB & Merchant Operations Analyst to sit at the intersection of Compliance, Operations and Merchant Support. This role is responsible for executing high-quality KYB reviews and acting as first-line operational support for merchants during onboarding and early lifecycle. You will be a critical part of ensuring we scale safely, efficiently, and with strong regulatory discipline. This is not a call-centre role. It is an analytical, process-driven position with direct exposure to real payment flows, regulated partners, and complex merchant models.
Your Mission
- KYB & Compliance Operations (primary focus)
- Conduct KYB reviews on merchants across the UK and EU
- Review corporate documents, ownership structures, UBOs and directors
- Perform sanctions, PEP and adverse media screening
- Assess merchant business models, use cases and payment flows
- Support Enhanced Due Diligence processes by gathering evidence and preparing structured case summaries
- Maintain clear audit trails and documentation in line with regulatory expectations
- Escalate risk issues to the MLRO or Head of Compliance with concise, well-reasoned analysis
- Keep merchant risk profiles and records up to date
- Maintain clean audit trails and defensible notes in FirstAML/case systems; escalate suspicions to the MLRO.
- Ensure alignment with MLRs 2017, JMLSG, FCA, FATF and PSD2/PSRs.
- Financial Crime & Risk Operations
- Partner with Sales/Onboarding/Legal to clear documentation gaps and apply risk-based requirements.
- Contribute to merchant monitoring (early-warning indicators, chargeback/fraud patterns, usage vs. declared activity, velocity checks).
- Support remediation, QA sampling and control testing; feed insights into policy/process updates.
- Merchant Operations & Support
- Act as a trusted technical contact for live merchants: triage/resolve integration issues, daily errors and escalations for Merchants
- Troubleshoot/reproduce problems; propose fixes/workarounds; own communications while coordinating with Engineering for complex cases.
- Operate the Plain platform to consolidate Slack/Teams/WhatsApp/Telegram/email into one queue; prioritise tickets, track SLAs and drive closure.
- Create/update knowledge-base articles and runbooks to reduce repeat issues and enable self-serve.
- Enablement & Improvement
- Document repeatable onboarding standards and checklists by merchant type/MCC/geo.
- Identify and implement automations (registry lookups, bank account validation, screening rules) to increase throughput and quality.
- Provide feedback loops to Product/Engineering on risk controls, integration friction and policy-driven UX.
About you
- 1–3+ years in KYB/KYC/AML, onboarding, or financial-crime operations (FinTech/payments preferred).
- Preferred experience in the mobile payments, merchant acquiring, account-to-account or fintech.
- Strong grasp of corporate KYB: UBO discovery, complex structures, controller verification, merchant site/app reviews, MCC risk, expected vs. actual activity.
- Hands-on with screening/case tools (FirstAML, World-Check, Dow Jones, LexisNexis, etc.).
- Ability to interpret/apply MLRs 2017, JMLSG, FATF; familiarity with PSD2/PSRs.
- Crisp written reasoning and defensible due-diligence notes; calm, diplomatic escalation style.
- Comfort in a fast-paced, regulated environment with shifting priorities.
Nice to have
- Exposure to card-not-present risk, chargebacks, fraud signals and monitoring rules.
- Familiarity with CRM/case systems, company registries (Companies House, OpenCorporates), basic SQL/log reading.
- Experience with payments integrations/APIs and Postman/cURL-level debugging.
KYB & Merchant Operations Analyst in Guildford employer: Volume
Contact Detail:
Volume Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYB & Merchant Operations Analyst in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Volume is all about empowering teams and innovation. Tailor your answers to show how you fit into that vibe!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience in KYB and compliance operations clearly, as this role demands analytical skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission-driven team at Volume.
We think you need these skills to ace KYB & Merchant Operations Analyst in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the KYB & Merchant Operations Analyst role. Highlight relevant experience in KYB, KYC, or financial crime operations, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Volume. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Volume
✨Know Your KYB Basics
Make sure you brush up on your knowledge of Know Your Business (KYB) processes. Understand the key components like UBO discovery and corporate structures, as these will be crucial in your role. Being able to discuss these confidently will show that you're prepared and knowledgeable.
✨Familiarise Yourself with Regulatory Frameworks
Get a good grasp of the relevant regulations such as MLRs 2017, JMLSG, and FATF. Be ready to discuss how these impact the operations you'll be involved in. This will demonstrate your understanding of the compliance landscape and your ability to navigate it effectively.
✨Showcase Your Analytical Skills
Since this role is analytical and process-driven, prepare examples from your past experiences where you've successfully analysed complex data or resolved operational issues. Highlighting your problem-solving skills will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios related to merchant operations and compliance. Think through how you would handle specific situations, such as dealing with integration issues or escalations. This will help you demonstrate your critical thinking and decision-making abilities.
