Senior Climbing Instructor in East Grinstead

We are looking for an experienced, passionate, and highly organised Senior Climbing Instructor to join our leadership team. In this role, you will split your time between floor-based leadership and essential administrative management. You will be the driving force behind our instructing team’s growth and the friendly face managing our thriving kids clubs to ensure they run at peak capacity while maintaining the highest safety standards. At Volume 1 we have one of the busiest kid’s club programmes in the country and this spans across a wide age range through Home Ed Clubs, After school clubs and our Performance squad. With over 350 kids attending weekly sessions, all year round, we need someone to help ensure the best delivery of these sessions to our customers.

Key Responsibilities

• Mentor & Coach: Oversee the daily performance of the climbing instructor team, providing constructive feedback and mentorship.
• Child-first coaching culture: Support the instructing team to embed child-first coaching principles, including the Play Their Way approach, across all youth sessions.
• Training & CPD: Lead internal training sessions and Continuous Professional Development (CPD) to ensure all staff maintain high instructional standards.
• Assessments/Observations: Conduct regular training/assessments and inductions for new and existing instructional staff.
• Culture: Foster a fun, inclusive, and safety-first culture among the crew.

Kids Clubs & Capacity Administration

• Waitlist Management: Actively manage the Kids Club waiting list, ensuring efficient, fair, and swift communication with parents/guardians.
• Enrolment & Onboarding: Oversee the enrolment process for new club attendees alongside holiday programs, maximising capacity and booking efficiency.
• Customer Service: Act as the primary point of contact for parents regarding Kids Club progressions, schedule changes, and queries.

Operational Support & Session Delivery

• Cover Support: Step in to deliver high-quality coaching and instructing sessions to cover staff holiday, sickness, or peak periods.
• Safety & Compliance: Ensure all sessions (youth and adult) strictly adhere to standard operating procedures, insurance requirements, and health & safety regulations.
• Youth Coaching Approach: Deliver and support sessions that put young people’s enjoyment, confidence, voice, safety and development at the centre, in line with child-first coaching principles.
• Duty Management: Assist the rest of the team in managing centre opening/closing procedures and responding to incidents or first-aid requirements if needed.

Working Hours/ Shift Pattern

This role does not come with a fixed working hours pattern as the successful candidate will need to adapt their hours around the team to ensure that they are able to develop all members of the team equally. As we are open 7 days a week, and into the evenings, there will be a requirement that the successful candidate has the ability to be flexible and adapt to the needs of the role. We would expect this role to work a minimum of 3/8 weekend days a month.

Free climbing at Volume 1, High Sports and other centres with reciprocal deal. Friends and family guest passes / free climbing. Large retail discounts and access to special promotions from brands. Regular training and development both in climbing and CPD.

This role involves regulated activity with children and is therefore subject to an Enhanced DBS check, including a check of the Children’s Barred List. Appointment will be conditional on satisfactory safer recruitment checks.

Deadline for applications: 17th July 2026.