At a Glance
- Tasks: Be the go-to person for customers, helping them with onboarding and technical queries.
- Company: Join a fast-paced startup that values innovation and teamwork.
- Benefits: Enjoy equity options, remote work flexibility, and a supportive work-life balance.
- Other info: Dynamic environment with opportunities for growth and autonomy.
- Why this job: Make a real impact by shaping customer experiences and driving product success.
- Qualifications: 2-4 years in a customer-facing technical role with hands-on API experience.
The predicted salary is between 40500 - 49500 £ per year.
Be a friendly, reliable point of contact for your customers, responding quickly via Slack, email and calls.
Support prospects and customers through trials, answering most technical and product questions yourself.
Run technical onboarding and make sure customers are live and successfully integrated.
Troubleshoot technical issues, working with engineers when needed, and documenting solutions and FAQs as you go.
Keep an eye on customer usage and health, flagging risks and growth opportunities early.
Help run new use cases and expansions end to end alongside the Customer Success Lead: engage customers on what they need, map out the requirements, and support updates to their contract and order form.
Capture structured customer feedback and share it with Product.
Spot gaps in how we work and help close them, whether that's improving an onboarding checklist, tightening a handover or writing up a repeatable fix.
Help shape the role itself: Volteras is a startup with no fixed playbook, so what you take on and where you choose to go deep will define how this role grows.
What success looks like:
- By month 3: you're running customer onboarding solo.
- By month 4: you fully own your own set of accounts.
- By month 6: you're contributing to our knowledge base.
Autonomy and product ownership in a high-growth, fast-paced environment with a great team.
We value work-life balance and a friendly environment.
Equity options available.
Join our London office or work remotely; you'll be a hugely valued part of the team.
Requirements:
- 2–4 years in a customer-facing technical role at a SaaS or API-driven company (e.g. Technical Support, Customer Success, Implementation or Solutions).
- Hands-on API experience: you've debugged customer integrations and can explain APIs and data flows to developers and business stakeholders.
- You've run customer onboarding or implementations yourself, from kickoff to go-live.
- You've owned a portfolio of customer accounts as their main point of contact.
- You've handled renewals or expansions in a previous role.
- You've built or improved a trial, onboarding or support process in a previous role.
- Experience using Slack and a CRM such as HubSpot.
Nice to have:
- Experience at an early-stage or high-growth startup.
- Background in mobility, EVs, energy or another data-heavy industry.
- Some exposure to supporting trials, proofs of concept or technical evaluations.
- Experience working alongside Sales and Product teams.
Technical Customer Success Manager employer: Volteras
Volteras is an attractive employer due to its collaborative work culture and focus on professional growth. Employees have the opportunity to shape their roles and contribute to improving customer experiences. The company's commitment to customer satisfaction fosters a supportive and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volteras. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volteras before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volteras:Your cover letter is your chance to shine! Tell us why you want to work at Volteras specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volteras!
How to prepare for a job interview at Volteras
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
