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- Tasks: Manage client relationships and oversee the full merchant lifecycle from implementation to support.
- Company: Volt is revolutionising payments with an open banking gateway for real-time transactions globally.
- Benefits: Enjoy flexible hours, hybrid working, 25 days holiday plus your birthday off, and a digital detox day every two months.
- Why this job: Be part of a diverse team transforming the payments industry while developing your technical and project management skills.
- Qualifications: Strong project management experience in fintech, technical proficiency, and excellent interpersonal skills are essential.
- Other info: Background checks are required as we operate in the regulated financial services sector.
The predicted salary is between 36000 - 60000 £ per year.
Team: Revenue
Location: London – UK, Krakow or Warsaw – Poland
About Volt
When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time.
Now, on the back of a record-breaking $23.5 million Series A and $60 million Series B funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.
About the role:
As a Technical Account Manager, you will be the critical link between our clients and internal teams, managing the full merchant lifecycle – from pre-go-live implementation and solution delivery to post-go-live ramp support. You will own client relationships, ensure smooth integration, drive adoption through education and technical improvements and manage incidents with a customer-centric mindset.
What the role involves:
- Defining best solutions, gathering requirements and supporting the end-to-end implementation and solution delivery for new merchants, ensuring timely, high-quality launches
- Manage multiple integrations at the same time and ensure appropriate prioritisation
- Work closely with Commercial team to deliver expert technical and payments guidance and support throughout the sales cycle, playing a key role in securing new deals by demonstrating Volt\’s technical expertise and showcasing solution benefits through presentations, demos and addressing complex questions from prospective clients
- Collaborate closely with Product and Engineering teams to advocate for client needs and continuous improvement
- Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education
- Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution
- Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle
About you:
- Strong project management skills with experience in fintech and payments
- Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients
- Data analysis capabilities to monitor performance and identify optimization opportunities
- Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration
- Proactive problem solver with experience in incident and escalation management
- Languages: German or other languages are beneficial
What happens next?
- Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes.
- Then it’s time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes.
- As a last step, you can expect a meeting with a member of our Leadership Team.
- If successful, you will be given a job offer proposal.
Please note that we are a regulated company operating in the financial services sector. Therefore, we conduct background checks for all team members as the last part of our hiring process .
- Competitive salary
- Flexible hours and hybrid working
- Enhanced Parental Leave
- 25 days holiday + your birthday off
- Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!️
At Volt, diversity and inclusion are integral to our culture.
We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.
Join us in making real-time payments accessible for all.
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Technical Account Manager employer: Volt.io
Contact Detail:
Volt.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the open banking landscape and the specific technologies used in real-time payments. Understanding the technical aspects will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the fintech industry, especially those who work in account management or technical roles. Attend relevant events or webinars to build connections that could provide insights or referrals for the Technical Account Manager position.
✨Tip Number 3
Prepare to discuss your project management experience in detail, particularly any instances where you've successfully managed multiple integrations or client relationships. Use specific examples to illustrate your problem-solving skills and ability to prioritise tasks.
✨Tip Number 4
Brush up on your data analysis skills, as this role requires monitoring performance and identifying optimisation opportunities. Being able to showcase your analytical capabilities will set you apart from other candidates.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager at Volt. Familiarise yourself with their open payments gateway and how it transforms payment processes.
Tailor Your CV: Highlight your project management skills, technical proficiency, and experience in fintech and payments. Use specific examples that demonstrate your ability to manage client relationships and solve complex problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with Volt's mission and values, and provide examples of how you've successfully managed client integrations or technical incidents in the past.
Prepare for Interviews: Anticipate questions related to your technical knowledge and client management experience. Be ready to discuss how you would handle specific scenarios, such as managing multiple integrations or resolving technical issues for clients.
How to prepare for a job interview at Volt.io
✨Understand the Role
Make sure you have a solid grasp of what a Technical Account Manager does at Volt. Familiarise yourself with the merchant lifecycle, integration processes, and how to manage client relationships effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your technical proficiency in fintech and payments. Highlight any experience you have with troubleshooting platform issues and how you've communicated complex information to clients in the past.
✨Demonstrate Project Management Experience
Since strong project management skills are crucial for this role, come ready to share examples of how you've successfully managed multiple integrations or projects simultaneously, ensuring timely and high-quality outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in incident management. Think of specific instances where you've resolved technical issues or improved client satisfaction through your proactive approach.
