At a Glance
- Tasks: Enhance customer experience and drive brand loyalty through insightful data analysis.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be the voice of the customer and make a real impact on their journey.
- Qualifications: Experience in data analysis, customer-centric thinking, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brand’s fleet aftersales ambitions across the network.
- Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
- Customer centric thinking.
- Good negotiation and presentation skills and able to communicate at a senior management/board level.
- Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
- Has tenacity and determination to achieve results, despite set-backs.
- Able to manage diverse and significant budgets on a monthly basis.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Customer Journey Manager - part time in Milton Keynes employer: VolkswagenGroup
Volkswagen Commercial Vehicles is an exceptional employer, offering a dynamic work environment that prioritises customer experience and employee well-being. With a strong focus on professional growth, employees benefit from comprehensive training and development opportunities, alongside a competitive salary and flexible benefits tailored to individual lifestyles. Located in a vibrant area, the company fosters a collaborative culture where innovation thrives, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - part time in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Journey Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and data analysis. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your customer-centric thinking during interviews. Share examples of how you've improved customer satisfaction or loyalty in previous roles. This will demonstrate that you’re the right fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Journey Manager - part time in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your experience in customer experience improvements and data analysis, as these are key to what we’re looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show your customer-centric thinking and ability to manage multiple projects. We want to see how you’ve made a difference!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. Remember, we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VolkswagenGroup
✨Know Your Customer Journey
Make sure you understand the entire customer journey and how it relates to Volkswagen's brand objectives. Be ready to discuss specific examples of how you've improved customer experience in previous roles, as this will show your expertise and customer-centric thinking.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used data insights to drive decisions in past positions. Highlight your attention to detail and ability to prioritise tasks based on data, as this is crucial for the role.
✨Communicate Like a Pro
Since you'll be engaging with senior management and key stakeholders, practice your negotiation and presentation skills. Think of scenarios where you've successfully communicated complex ideas clearly and concisely, as this will demonstrate your capability to operate at a senior level.
✨Be Adaptable and Tenacious
Prepare to discuss how you've managed multiple projects in fast-changing environments. Share examples that showcase your flexibility and determination to achieve results, even when faced with challenges. This will highlight your suitability for the dynamic nature of the role.
