At a Glance
- Tasks: Enhance customer experience and drive brand loyalty through insightful data analysis.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Competitive salary, car schemes, private healthcare, and generous holiday allowance.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be the voice of the customer and make a real impact on their journey.
- Qualifications: Experience in data analysis, customer-centric thinking, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brand’s fleet aftersales ambitions across the network.
- Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
- Customer centric thinking.
- Good negotiation and presentation skills and able to communicate at a senior management/board level.
- Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
- Has tenacity and determination to achieve results, despite set-backs.
- Able to manage diverse and significant budgets on a monthly basis.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus.
Customer Journey Manager - part time employer: VolkswagenGroup
Volkswagen Commercial Vehicles is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on customer experience, our collaborative work culture fosters innovation and adaptability, allowing you to thrive in a dynamic environment. Enjoy competitive benefits including flexible working hours, generous holiday allowances, and comprehensive healthcare, all while contributing to a brand that values loyalty and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - part time
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey approach and think about how your skills can enhance their customer experience. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your negotiation skills! Whether it’s discussing salary or project priorities, being able to communicate effectively at a senior level is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Journey Manager - part time
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience in improving customer journeys. We want to see how you've made a difference in customer satisfaction and loyalty in your previous roles.
Data is Key:Since data insight is crucial for this role, don’t forget to mention any relevant experience you have with analysing data. We love candidates who can turn numbers into actionable insights!
Tailor Your Application:Take the time to customise your application for this specific role. Use the job description as a guide to align your skills and experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at VolkswagenGroup
✨Know Your Customer Journey
Make sure you understand the entire customer journey and how it relates to Volkswagen's brand objectives. Familiarise yourself with their current strategies for loyalty, retention, and customer satisfaction. This will help you demonstrate your expertise and show that you're ready to contribute from day one.
✨Data is Your Best Friend
Since the role requires data insight and intelligence, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to drive customer-centric decisions. Bring examples of how you've prioritised actions based on data analysis to improve customer experiences.
✨Practice Your Presentation Skills
You'll need to communicate effectively at a senior management level, so practice presenting your ideas clearly and confidently. Consider doing mock presentations with friends or family, focusing on how to convey complex information simply and engagingly.
✨Show Your Adaptability
The job requires flexibility and the ability to manage multiple projects. Think of examples from your past where you've successfully adapted to changing situations or managed diverse tasks. Highlighting your tenacity and determination to achieve results will resonate well with the interviewers.
