About The RoleOne Aftersales are recruiting for a Product Quality and Technical Services Manager based in the VWG Service and Technical Department in Wymbush, Milton Keynes.Reporting into the Head of Service and Technical, you will lead the Product Quality Specialists, Technical Support team and Technical Service Centre (TSC) team. You will be responsible for consumer protection relating to Volkswagen Group products, the management of product and safety issues, and the delivery of cohesive technical support across the Group brands and networks. Through strong factory, Brand, legal and regulatory relationships, you will drive product quality, first-time fix and customer satisfaction.Whilst there will never be an average week you could expect to be involved in activities as diverse as motivating a skilled team to achieve strong performance, leading the functional design and specification of a new technical support system and working with internal stakeholders and factory headquarters to drive Product Quality improvements. Skills & experience you can bring to the role:Strong leadership experience, with the ability to inspire, motivate and develop technical teams while balancing strategic and operational priorities.Detailed knowledge of the Aftersales business and a minimum of five years’ strong technical knowledge of current vehicle technology, service and repair procedures, including extensive EV knowledge Advanced interpersonal, networking, influencing and negotiation skills, with the ability to build effective relationships at all levels.Experience of managing product quality, technical support or safety-related issues, using trend, warranty, roadside and customer data to identify concerns and drive effective resolution.The ability to collaborate across brands, factories, Retailer networks, legal teams and external regulatory bodies, while managing competing priorities and protecting the customer and the business.Experience in change management and in driving systems and projects from initiation into mainstream use. What can we offer you?Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus
Product Quality and Technical Services Manager employer: Volkswagen
As an Automotive Technical Support Specialist at our Milton Keynes location, you'll be part of a dynamic team that values collaboration and innovation in delivering exceptional customer service. We offer a competitive salary, flexible hybrid working options, and a comprehensive benefits package including car schemes, enhanced pension contributions, and extensive training opportunities, all within a culture that encourages personal growth and embraces diverse perspectives. Join us in shaping the future of mobility while enjoying a rewarding career in a rapidly evolving industry.
