At a Glance
- Tasks: Assist customers with vehicle parts, manage stock, and provide excellent service.
- Company: Join the renowned Volkswagen Group, a leader in the automotive industry.
- Benefits: Gain formal qualifications, earn while you learn, and enjoy career progression.
- Other info: Potential to earn over £20,000 post-apprenticeship with growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with top-notch training.
- Qualifications: GCSEs in English, Maths, and one other subject; enthusiasm and teamwork skills.
Overview
hroughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Responsibilities
- Providing advice to customers who are having problems with their vehicles.
- Taking sales orders from customers both face to face and over the phone.
- Stock control for vehicle parts and accessories.
- Maintaining an ordered stock room.
- Raising invoices for parts sold.
- Liaison with internal teams to ensure the correct stock is place at the right time.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training and development
Training provided:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
Qualifications on completion
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
Scotland / Wales/ Northern Ireland qualifications:
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
Desired skills
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service, GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and one other subject.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.
Equivalent grades include:
- BTEC first diplomas and certificates
- OCR Nationals
About Volkswagen Group
Volkswagen Group (VWG) is one of the UK\'s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Career progression
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford employer: Volkswagen Group
At Volkswagen, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our JCB Volkswagen Ashford location. Our commitment to employee development is evident through our comprehensive apprenticeship programme, which combines hands-on training with formal qualifications, ensuring that you are well-equipped for a successful career in the automotive industry. With a strong focus on teamwork, innovation, and customer service, we provide ample opportunities for growth and progression, making us a fantastic choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford
✨Get Involved in Local Learning Communities
Join local adult education groups or community centres that host classes. It’s a great way to meet people in the same field, plus they often know about apprenticeship opportunities before they're posted online.
✨Leverage Your Network
Reach out to anyone you’ve met during your studies or any courses you’ve taken. Ask them if they know of any apprenticeship roles, especially in local education organisations, as they might just have the inside scoop on openings at places like Volkswagen Group.
✨Show Off Your Passion for Lifelong Learning
In interviews and conversations, express your enthusiasm for adult education. Share experiences where you’ve helped others learn or even ongoing projects you're involved in. It’ll set you apart and show you’re committed to the field.
✨Apply Early and Often!
Many apprenticeships have specific application windows, so don’t hesitate to apply as soon as you see a role that interests you—especially at Volkswagen Group. Keep checking their website and transfer any tips you gather from networking into your applications!
We think you need these skills to ace Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in adult continuing education, it's vital to highlight your enthusiasm for teaching adults and facilitating their learning journeys. Use your cover letter to share specific experiences that showcase your motivation to empower others and expand your own skills in this rewarding field.
Highlight Relevant Experience:Even if your experience isn't directly in education, include any relevant roles you've had, like mentoring, tutoring, or leading workshops. Showcase how these experiences shaped your understanding of adult learners and educational methods—this can really set you apart!
Tailor Your CV to the Educational Sector:Make sure your CV reflects your understanding of adult learning principles, and include any certifications or courses you've done in education or training. Using keywords that resonate with adult education can also help your application stand out to Volkswagen Group.
Be Ready to Discuss Your Learning Style:Since this apprenticeship is about fostering learning, be prepared to discuss how you learn best and how you can adapt to meet the needs of diverse adult learners. Think about including a short section in your cover letter that showcases your adaptability and commitment to personal growth in educational methods!
How to prepare for a job interview at Volkswagen Group
✨Show Your Passion for Education
In adult continuing education, demonstrating a genuine passion for teaching and learning is key. Be ready to share any experiences that showcase your enthusiasm for helping others learn, whether it's tutoring, mentoring, or even sharing your own learning journey.
✨Highlight Your Communication Skills
Effective communication is crucial in adult education. Prepare to discuss how you've adapted your communication style to suit different audiences. Maybe think of a time when you tailored your message for a group of learners with varying levels of experience.
✨Get Familiar with Learning Tools
As this is an apprenticeship, you'll likely be using various educational tools and platforms. Do a bit of homework on popular tools in the field like Learning Management Systems (LMS) or any specific software that Volkswagen Group uses, and be prepared for questions about your comfort level with technology.
✨Demonstrate Your Willingness to Learn
As an apprentice, your learning potential is as important as your current skills. Be ready to discuss how you approach learning new concepts and how you’ve adapted in previous roles. Showing that you’re keen to grow in this field can really set you apart!
