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For Companies At a Glance
- Tasks: Assist customers with vehicle parts, manage stock, and provide excellent service.
- Company: Join the renowned Volkswagen Group, a leader in the automotive industry.
- Benefits: Gain formal qualifications, earn while you learn, and enjoy career progression.
- Why this job: Kickstart your career in a dynamic environment with top-notch training.
- Qualifications: GCSEs in English, Maths, and one other subject; enthusiasm and teamwork skills.
- Other info: Potential to earn over £20,000 post-apprenticeship with growth opportunities.
Overview
hroughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Responsibilities
- Providing advice to customers who are having problems with their vehicles.
- Taking sales orders from customers both face to face and over the phone.
- Stock control for vehicle parts and accessories.
- Maintaining an ordered stock room.
- Raising invoices for parts sold.
- Liaison with internal teams to ensure the correct stock is place at the right time.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training and development
Training provided:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
Qualifications on completion
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
Scotland / Wales/ Northern Ireland qualifications:
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
Desired skills
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service, GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.
Equivalent grades include:
- BTEC first diplomas and certificates
- OCR Nationals
About Volkswagen Group
Volkswagen Group (VWG) is one of the UK\’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Career progression
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
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Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford employer: Volkswagen Group
Contact Detail:
Volkswagen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford
✨Tip Number 1
Get to know the company inside out! Research Volkswagen's values, products, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to interact with customers and colleagues regularly. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Volkswagen family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Volkswagen Parts Advisor Apprentice - JCB Volkswagen Ashford
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the automotive industry shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us at Volkswagen.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Parts Advisor role. We love seeing how you connect your background to what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free of jargon.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Volkswagen Group
✨Know Your Stuff
Familiarise yourself with Volkswagen's products and services. Understand the role of a Parts Advisor and be ready to discuss how you can contribute to the team. Showing that you’ve done your homework will impress the interviewers.
✨Show Your Enthusiasm
Let your passion for the automotive industry shine through. Talk about why you want to work with Volkswagen specifically and how you’re eager to learn and grow within the company. Enthusiasm can set you apart from other candidates.
✨Practice Customer Scenarios
Prepare for potential customer service scenarios you might face as a Parts Advisor. Think about how you would handle difficult customers or stock issues. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the apprenticeship programme or the team dynamics. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.