VWFS UK is seeking a Collections Team Manager to lead a high-performing team responsible for arrears faced accounts. You will coach staff, ensure fair outcomes aligned with FCA and internal policies, and act as escalation for complex cases while safeguarding customer relationships.
You will drive capability development, monitor quality, and manage workloads across telephony and administration channels. A strong focus on process improvements and collaboration with senior leaders is essential.
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Strategic Collections & Recoveries Team Lead employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
