Volkswagen Group UK is seeking a Collections Team Manager to lead a team responsible for the fact-finding, negotiation and resolution of customer accounts in arrears, ensuring fair outcomes while protecting long-term relationships.
You will coach and develop Advisors, drive FCA compliance and KPIs, manage workloads across telephony and administration, and collaborate with stakeholders to deliver compliant, high-quality customer outcomes.
#J-18808-Ljbffr
Collections & Recoveries Leader: Customer Outcomes in Seer Green employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
