Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for arrears accounts, ensuring fair outcomes and protecting customer relationships. You will drive performance, compliance and customer satisfaction across collections and recoveries.
The role emphasizes coaching, escalation for complex cases, and collaboration with stakeholders to maintain service levels and regulatory adherence. A strong focus on development and continuous improvement is expected.
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Lead Collections & Recoveries Team (FCA) employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
