Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for fair, compliant collections outcomes while protecting long-term customer relationships.
You’ll coach a team to meet performance and quality targets, ensure FCA regulatory adherence, and drive process improvements across telephony and admin channels. This role requires strong leadership and analytical skills to manage workloads and KPIs.
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Lead Collections & Recoveries Team – Coaching & Compliance employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
