Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for fact-finding, negotiation and resolution of customer accounts in arrears, ensuring fair outcomes while protecting long-term relationships.
You will model compliant, customer-focused performance with FCA and TCF adherence, coach on processes, gather MI, and drive improvements across telephony and administration to meet SLAs and KPIs.
#J-18808-Ljbffr
Collections & Recoveries Team Lead – FCA-Compliant employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
