VWFS UK is seeking a Collections Team Manager to lead a team in arrears resolution, ensuring fair customer outcomes while protecting relationships. You will drive regulatory adherence, coach staff, and mentor a high-performing team across collections and recoveries.
This role requires strong leadership, negotiation skills and experience with FCA rules. You will collaborate with senior stakeholders, support recruitment, and implement process improvements to enhance efficiency and customer
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Collections & Recoveries Team Lead: Fair Outcomes & Growth employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
