Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for arrears recovery, ensuring fair outcomes and protecting long-term customer relationships within the Collections & Recoveries function.
You will coach and develop advisors, ensure FCA compliance, handle escalations, monitor quality, support recruitment, and drive process improvements across telephony and admin channels.
#J-18808-Ljbffr
Collections & Recoveries Team Lead employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
