VWFS UK is seeking a Collections Team Manager to lead a motivated team focused on fair customer outcomes and compliant collections practices. You’ll coach staff, manage performance, and drive continuous improvement across both telephony and administration channels.
You’ll ensure adherence to FCA regulations, support recruitment and onboarding, and collaborate with senior stakeholders to optimise service levels and process efficiency.
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Collections & Recoveries Manager — Lead with Integrity & Impact employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
