VWFS UK is seeking a Collections Team Manager to lead a team focused on fair, effective recovery outcomes across customer accounts in arrears. You will drive compliance with FCA regulations, mentor staff, and collaborate with internal and external partners to maintain service excellence.
You will shape performance standards, deliver training, and implement process improvements to enhance customer experience while protecting long-term relationships.
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Collections & Recoveries Leader — Customer Outcomes employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
