VWFS UK is seeking a Collections Team Manager to lead a team responsible for arrears accounts, ensuring fair outcomes and protecting customer relationships. You will drive regulatory adherence and operational excellence across collections and recoveries.
You'll coach a team to hit performance, quality and service targets, while managing complex cases including vulnerable customers and forbearance solutions.
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Collections & Recoveries Lead: Fair Outcomes employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
