VWFS UK is seeking a Collections Team Manager to lead a team in arrears recovery, ensuring fair outcomes while protecting customer relationships. You will drive FCA-compliant decisions, coach staff, and collaborate with stakeholders to improve efficiency across telephony and administration channels.
The role emphasizes developing high-performing teams, maintaining quality standards, and deputising for Collections Operations Manager when needed.
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Collections Team Lead: Fair Outcomes & Compliance in Chalfont St Giles employer: Volkswagen Group
Join a highly reputable independent specialist in Croydon, where you can thrive as a Vehicle Technician in our brand-new VAG department. Enjoy a competitive salary of £35,000 - £45,000, complete contract freedom with no weekend shifts, and a supportive work culture that prioritises quality over pressure. With opportunities for personal growth and a full benefits package including 28 days holiday and a NEST pension scheme, this is an excellent place to advance your career while maintaining a healthy work-life balance.
