At a Glance
- Tasks: Develop customer propositions and enhance the end-to-end customer experience.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Flexible benefits to suit your lifestyle and excellent career growth opportunities.
- Why this job: Make a real impact on customer loyalty and brand strategy.
- Qualifications: Senior-level experience, strong leadership, and analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
About The Role
Volkswagen Commercial Vehicles are recruiting for a Customer Proposition and Ownership Manager on a full time, permanent basis.
What you will be doing:
- Reporting into the Head of Sales, you will develop customer propositions for both commercial and lifestyles customers aligned to the Brand strategy.
- Own the end-to-end customer experience strategy, including interaction, loyalty, and roadmap development, across all channels and customer segments.
- Drive performance from acquisition through repurchase, encompassing sales, Aftersales, and all in-life touchpoints, both online and offline.
- Leverage customer insights to identify and remove journey friction, overseeing the delivery of targeted improvement plans.
- Lead direct engagement and decision‑making with key Fleet customers, senior Fleet leadership, and internal stakeholders to ensure delivery of the brand’s fleet aftersales ambitions across the network.
- Act as the Fleet Aftersales brand authority, supporting technical escalations and leading resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Operated at a senior level within a large company with strong leadership qualities.
- Experience of 3rd party supplier management along with budget responsibility.
- Customer centric thinking and used to working with data insight and intelligence.
- Have the confidence to communicate clearly with and influence a diverse range of stakeholders at senior level.
- Strong analytical and data presentation skills with the ability to distil complex topics into clear actionable plans.
- Commercial and financial acumen.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
We think you need these skills to ace Customer Proposition and Ownership Manager in Milton Keynes
Customer Proposition Development
End-to-End Customer Experience Strategy
Performance Management
Customer Insights Analysis
Stakeholder Engagement
Fleet Aftersales Management
Technical Escalation Resolution
