At a Glance
- Tasks: Lead and manage safety recall campaigns and service initiatives across multiple brands.
- Company: Join One Aftersales, part of Volkswagen Group UK, driving customer experience innovation.
- Benefits: Enjoy competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Collaborative environment with opportunities for growth and career progression.
- Why this job: Be at the forefront of automotive transformation and make a real impact.
- Qualifications: Automotive technician experience with strong technical and analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
About The Role
One Aftersales are recruiting for a Campaigns Manager on a full time, fixed term contract basis until April 2029.
Responsibilities
- Reporting into the Group Warranty and Campaigns Manager, you will be responsible for the launch and complete management of Group wide Safety Recall campaigns, Non-code actions, Service campaigns with or without customer contact, Pre delivery campaigns, Stop Sales/ Stop drive to target rates including all customer contact (Retail & Fleet).
- You will lead collaboration of safety issues between Internal Brands & One Aftersales/ Factory Consumer Protection/ UK authorities/ Legal (UK/ Factory & External).
- You will also be responsible for the reporting of completion rates to UK authorities and for complex discussion and agreement with factory consumer protection departments and Government agencies (DVSA/DVLA) to determine campaign profiles.
- You will also be leading campaign completion performance in alignment to Factory requirements and DVSA Code of practice.
Skills & Experience
- You will have a high level of automotive competency and experience, ideally at a manufacturer/importer in a technical/aftersales environment.
- Have strong technical knowledge and be a fully qualified automotive technician with experience of handling safety issues.
- Comfortable with working with different factory and aftersales systems and databases at pace.
- Strong excel, data and analytical skills with the ability to work to the highest level of detail.
- Understanding of the UK legal / regulatory framework especially in relation to consumer Protection/ GDPR.
- Customer focused with strong interpersonal and influencing skills along with the ability to build strong relationships at all levels and communicate in a concise and authoritative way.
- Able and willing to take ownership of problems, issues and proactively resolve them.
- Experience of working collaboratively across all areas of a business.
Benefits
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 × life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting‑edge technology, and data‑driven insights to deliver exceptional aftersales solutions. This is a fast‑paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition—and we reward it with real opportunities for growth, development, and career progression.
About Us
We're driven by difference. With six big brands under one roof—each with its own history, designs and innovations—we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else. It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do. There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
Aftersales Campaigns Manager (fixed term contract until April 2029) in Milton Keynes employer: Volkswagen Group UK
One Aftersales is an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives across five leading automotive brands. With a strong focus on employee growth, competitive benefits including flexible working options, private healthcare, and generous holiday allowances, we empower our team to take ownership of their careers while contributing to the future of sustainable mobility. Join us in shaping the automotive industry during this transformative era, where your skills and ideas will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Campaigns Manager (fixed term contract until April 2029) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to aftersales. Attend events or join online forums where you can chat with folks who might know about openings or can give you insider tips.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical knowledge and experience in detail. Use examples from your past roles to demonstrate how you’ve tackled safety issues and managed campaigns.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Show your enthusiasm for the position and the company; it’ll help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about how you would handle complex discussions with authorities or resolve issues proactively, and practice articulating your thought process.
We think you need these skills to ace Aftersales Campaigns Manager (fixed term contract until April 2029) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Campaigns Manager role. Highlight your automotive experience and any relevant technical skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to One Aftersales. Be sure to mention your understanding of the UK legal framework and consumer protection.
Showcase Your Analytical Skills:Since strong data and analytical skills are key for this position, don’t forget to include examples of how you've used these skills in past roles. We love seeing how you’ve tackled complex problems and driven results!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Good luck!
How to prepare for a job interview at Volkswagen Group UK
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around safety recalls and consumer protection regulations. Familiarise yourself with the UK legal framework and be ready to discuss how it impacts aftersales campaigns.
✨Show Your Analytical Skills
Since strong data and analytical skills are crucial for this role, prepare to showcase your experience with Excel and any relevant databases. Bring examples of how you've used data to drive campaign success or resolve issues in the past.
✨Demonstrate Collaboration
This role involves working across various teams, so be ready to share examples of how you've successfully collaborated in previous positions. Highlight your interpersonal skills and how you've built relationships to achieve common goals.
✨Be Proactive
One Aftersales values initiative, so come prepared with examples of how you've taken ownership of problems and resolved them. Show that you're not just reactive but can anticipate challenges and tackle them head-on.
