Automotive Technical Support Specialist - Milton Keynes
Location:Volkswagen Group UK - Milton KeynesDepartment:Aftersales Service and Technical GeneralVacancy Type:Permanent - Full time
One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Escalations & TSC Manager, this position will be in based in Milton Keynes on a hybrid working basis.
What you could be doing:
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- Youll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & experience you can bring to the role:
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus
Automotive Technical Support Specialist - Milton Keynes in Southminster employer: Volkswagen Group UK Ltd
Volkswagen Group UK is an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With a strong focus on employee growth, competitive benefits including hybrid working, enhanced pension contributions, and a commitment to customer satisfaction, we empower our team to tackle exciting challenges in the rapidly evolving automotive industry. Join us to be part of a diverse team that values different perspectives and drives sustainable mobility for future generations.
